About this role
Job type: Full-time
Hours: Weekdays and weekends, can include mornings and evenings.
Choices Health Club Derby is looking for a confident, reliable and motivated Duty Manager to support the day-to-day running of our busy health club.
This is a varied, hands-on role that involves leading the team, supporting our members and ensuring the club operates safely, smoothly and to a high standard throughout every shift.
Key responsibilities
- Take responsibility for the club while acting as the manager on duty.
- Lead, support and motivate the team during each shift.
- Deliver excellent customer service to members, guests and prospective members.
- Respond to member enquiries, feedback and complaints professionally.
- Complete regular checks of the gym, swimming pool, spa, changing rooms and other club areas.
- Ensure high standards of cleanliness, presentation and customer care are maintained.
- Carry out opening and closing procedures, including cashing up and security checks.
- Monitor pool water testing and complete all required records.
- Respond appropriately to incidents, accidents and emergencies.
- Ensure health and safety procedures are followed at all times.
- Support membership enquiries, club tours, sales and follow-ups.
- Help the club achieve its membership, retention and service targets.
- Assist with staff training, shift cover and the coordination of daily tasks.
- Report maintenance issues and help ensure they are dealt with promptly.
- Support the Club Manager and wider management team with the general operation of the club.
About you
We are looking for someone who
- Has previous experience in a customer-facing, supervisory or team-leading role.
- Is confident taking responsibility and making decisions.
- Can lead by example and motivate others.
- Is friendly, approachable and professional.
- Has excellent communication and customer service skills.
- Is organised and able to prioritise in a busy environment.
- Can remain calm and respond effectively to difficult situations or emergencies.
- Is proactive, dependable and comfortable working independently.
- Is willing to take a hands-on approach to all areas of the club.
- Can work flexibly, including early mornings, evenings and weekends.
Previous experience within the health, fitness, leisure or hospitality industry would be beneficial. Personal trainer, pool plant, first aid or leisure-related qualifications would also be advantageous, although training can be provided.
What we offer
- A friendly and supportive working environment.
- Free use of the club’s gym and facilities.
- Full training on our systems and operating procedures.
- Opportunities for development and progression within the company.
- A varied role where no two days are the same.
If you are a confident team leader who takes pride in delivering excellent standards and creating a positive experience for members, we would love to hear from you.
Please apply with your CV and a short covering letter explaining why you would be a great fit for the role.
Pay: £26,894.40-£28,000.00 per year
Benefits
- Gym membership
Work Location: In person
About facilities & operations roles for ex-police
Operations, facilities and site management roles. Running a shift, a custody suite or an operational unit is people-and-process management employers can use from day one.
See all facilities & operations jobs in Nottingham →Why this fits a police background
- Team & shift leadership
What facilities & operations roles pay ex-police
Advertised UK ranges, editorial estimates reviewed July 2026
| Operations coordinator | £28,000–£36,000 |
| Facilities manager | £38,000–£52,000 |
| Operations manager | £45,000–£60,000 |
| Senior / regional operations manager | £55,000–£75,000 |