Duty Manager

About this role

About Us

Edgbaston Priory Club is a premier racquets and lifestyle members’ club set within 14 acres of beautiful grounds in the heart of Birmingham. We are also a proud tournament venue, hosting the Lexus Birmingham Open and the British Junior Open Squash Championships.

Our vision is to be the best member-led racquets and fitness club, delivering excellence and connection both on and off the court. Our values are Excellence, Community and Inclusivity and we are committed to delivering exceptional experiences across every aspect of Club life – sport, fitness, social and leisure.

Job Summary

As a Duty Manager, you will play a pivotal role in ensuring the smooth and professional day-to-day operation of of the club. With a strong focus on delivering exceptional customer service and enhancing the overall member experience, you will lead by example in a fast-paced, hospitality-driven environment.

This is a highly visible, member-facing role where your ability to build rapport and exceed expectations will be key to maintaining the high standards our members expect. You will oversee all areas of the club, supporting departments including front-of-house, fitness, racquets, and food and beverage, ensuring seamless coordination and an outstanding atmosphere throughout.

This role is ideal for someone with proven experience in hospitality or leisure management, who thrives on delivering exceptional service and enhancing the overall member experience within a welcoming, high-quality environment. As a Duty Manager, you will also be First Aid trained and confident in responding to incidents professionally and efficiently, helping to ensure the safety and wellbeing of all members, guests, and staff.

This is a full-time role working on a rolling rota across seven days, including weekends and Bank Holidays. Candidates must be flexible and available to work a variety of shift patterns, including early starts and late finishes. Shift patterns:

• Monday–Friday: 06:00–14:30 or 14:30–23:00
• Saturday: 07:00–15:00 or 14:30–22:30
• Sunday: 07:00–15:00 or 13:00–21:00

Weekend and Bank Holiday working is an essential requirement of the role.

Key Responsibilities

• Provide strong day-to-day leadership, supporting the Lead Duty Manager and wider Duty Management team to ensure seamless club operations.
• Set, monitor, and ensure completion of daily and weekly operational objectives, maintaining the club’s premium service and presentation standards.
• Supervise all areas of the club during shifts, ensuring adherence to standard operating procedures, club byelaws, and health & safety policies.
• Work closely with the Head of Operations and Lead Duty Manager to maintain a safe, welcoming, and high-performing environment.
• Deliver a consistent, friendly, and personalised service to all members, guests, and visitors during every interaction.
• Actively promote a member-first culture, ensuring all team members contribute to an exceptional and enjoyable club experience.
• Communicate club policies, pool rules, and safety regulations clearly and professionally to members to foster a safe and respectful environment.

Skills and Experience

• Proven experience in managing leisure or hospitality facilities, ideally within a premium, member-focused environment.
• Demonstrated ability to lead, manage, and develop a team in a fast-paced operational setting.
• Strong understanding of customer service principles, with a track record of enhancing member experience and resolving complaints effectively and professionally.
• First Aid at Work certification (essential), with confidence in responding to medical incidents, including AED use.
• A recognised qualification in Leisure Management, Health & Safety, or a related field.
• Excellent communication and interpersonal skills, with the ability to engage confidently with members, guests, and colleagues.
• High attention to detail, strong organisational skills, and the ability to remain calm under pressure.

Personal Attributes

• Motivated, quality-driven and eager to learn
• Professional, reliable and adaptable
• Strong communication and teamwork skills
• Comfortable making decisions and taking responsibility
• Able to prioritise tasks, delegate work and manage time effectively

Benefits

• Free use of our top tier sports facilities, including pools and fitness suite
• 28+ days annual leave, plus additional annual leave for your birthday and length of service
• Christmas and Boxing Day Off
• Exclusive discounts on merchandise, treatments, courses and access to reward gateway
• Regular social events throughout the year
• Enhanced maternity and paternity pay
• Professional development opportunities
• Access to wellbeing support through our Employee Assistance Programme
• Free or subsidised meals, and Club uniform provided

Join Our Team

If you are an experienced hospitality or leisure professional who thrives on delivering exceptional service, enjoys leading teams and takes pride in creating outstanding experiences, we would love to hear from you.

Join Edgbaston Priory Club and play a key role in delivering excellence, community and inclusivity to our members every day.

Job Type: Full-time

Pay: £29,536.00 per year

Benefits

• Company events
• Company pension
• Discounted or free food
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• Gym membership
• On-site gym
• On-site parking
• Sick pay
• Store discount

Work Location: In person

About facilities & operations roles for ex-police

Operations, facilities and site management roles. Running a shift, a custody suite or an operational unit is people-and-process management employers can use from day one.