Duty Manager Grand Central

About this role

Job Purpose

We exist to improve the lives of others;

The Duty Manager will lead and oversee the running of their hub on shift. You will inspire and motivate your teams to deliver exceptional customer service whilst role modelling our WATCH principles. As a Duty Manager you will ensure that the day-to-day operations within your hub are aligned with Life Leisure’s Purpose and Mission. You will motivate your teams to ensure that you have a sufficient workforce who effectively promotes and connects with the customers and consistently delivers the services we provide to the community.

About you

You are an ambitious person who strives for success, and you celebrate that success with your teams. Whilst you have strong drive, you recognise that for us to truly improve lives across the borough, we must work together as ONE team. You do what you say you will do and you are always being yourself with your teams and stakeholders. You care passionately about your communities, customers and colleagues and you take the time to check in on your own wellbeing as well as others.

Experience relevant to the role

Essential

• Experience managing teams and safe working rotas
• Experience managing health and safety with the workplace
• Experience in managing swimming pools and plant rooms
• Knowledge of community programmes and services
• Experience of generating new business and retaining existing members
• Experience of dealing with contractors

Desirable

• Experience of working with LMS systems
• Working knowledge of Quest and NPS

Education and qualifications

Essential

• National Pool Lifeguard Qualification (NPLQ)
• First Aid Trained
• A level equivalent educated

Desirable

• Health and Safety qualification (such as IOSH) or relevant experience
• Good general standard of education to minimum GCSE or equivalent in Maths and English
• Leadership qualification (such as ILM or Aspiring Managers)

Abilities, Skills and Knowledge

• Ability to lead, inspire and motivate teams and customers
• Excellent communication skills
• Customer focused
• Forward thinking
• Ability to use initiative on decision making
• Able to have challenging conversations with both customers and team members
• Problem solving
• Knowledge of Health and Safety at work Act.

Operation Management

• To contribute to the satisfactory completion of Life Leisure’s Key Performance Indicators
• To respond to customer complaints aligned to Life Leisure’s complaints procedure.
• To attend the duty manager meetings and update on teams, revenue and operations
• Community engagement: to improve the offering and service that we provide, ensuring it meets the needs of the whole community

Pool Plant and Supervision

• · To ensure that all personnel with responsibility for bather safety are in possession of and understand the document entitled ‘Safe supervision of swimming pools’ and undertake their duties accordingly.
• · To ensure the relevant personnel receive regular training in use of resuscitation equipment and that appropriate records are maintained.
• · To maintain the specified ratio of qualified lifeguards to bathers.
• · To operate the pool heating and filtration plant maintaining conditions at specified levels.

Facility

• To ensure that the building is always Health & Safety compliant.
• To ensure high levels of customer service at all times, this will be monitored using the NPS framework
• Lead on cleaning schedules to ensure that all duties are undertaken.
• To work on shift patten that consists of earlies, lates and weekends.
• To regularly meet with team members to discuss their roles in 1:1 meeting
• To ensure that all facilities are efficiently and safely manned and to cover the duties of other team members when necessary.
• Responsibly for the opening and closing of the hub and having a clean and safe environment for our people and customers to attend
• To comply with all statutory Health and Safety legislation and to be aware of Health and Safety within the centres.

Security & Maintenance of Building/Equipment

• To oversee that all equipment in current use is in safe working order and that any repairs are actioned promptly.
• To ensure that the internal and external fabric of the centre is safe and in presentable condition by ensuring repairs and maintenance are actioned promptly.
• To monitor external areas to ensure correct, safe use of facilities by customers and bookings.

People Management

• To inspire and motivate all teams at the hubs and to role model and promote a culture aligned to our WATCH principles.
• Carry out regular 1-2-1s with team members
• To support the GM in maintaining accurate employee records ensuring that all training, absence and performance management is recorded and that necessary qualifications are obtained and kept current.
• To build strong working relationships with peers and stakeholders across Life Leisure

Commercial

Financial Management

• To ensure that no irregularities arise within the centres and that no monies are not accounted for on daily banking procedures
• To support the GM in achieving monthly membership sales and retention targets.
• To actively produce sales leads and promote membership.
• Facility rentals: To support the GM in managing the onsite programmes to best utilise space across the hub.

Additional information

The responsibilities set out in this document, in the advert and any additional information

are intended to provide a flavour of the work you will carry out. It is not possible to include

everything you will be asked to undertake, and we expect all colleagues to work flexibly

according to business needs and to enhance your own development. Your skills, abilities

and training needs will be considered and discussed with you when any significant

changes to your role are needed.

Job Types: Full-time, Permanent

Pay: From £31,484.00 per year

Benefits

• Additional leave
• Free fitness classes
• Free parking
• Gym membership
• On-site gym
• On-site parking

Licence/Certification

• NPLQ (required)

Work Location: In person

About facilities & operations roles for ex-police

Operations, facilities and site management roles. Running a shift, a custody suite or an operational unit is people-and-process management employers can use from day one.