Duty Manager

About this role

Duty Manager – Leisure United Woodhall Hub

About Us

At Leisure United, we’re more than just a workplace – we’re a community. We’re passionate about helping people get active, have fun, and feel part of something bigger. We value equality, diversity, and inclusion and expect our team to live our mission every day.

We operate modern, state-of-the-art football hubs and are proud to deliver outstanding experiences for players, visitors, and the local community.

The Role

This is a exciting opportunity to take on a leadership role at a state-of-the-art community facility designed to deliver outstanding sport, health, and wellbeing opportunities to local residents.

As Duty Manager, you’ll play an important role in our leadership team, reporting to the General Manager. You’ll help ensure the smooth running of the hub and be responsible for leading the site when senior managers are off-site.

You’ll take ownership of day-to-day operations during your shift, covering customer service, team support, sales activity, safety, and overall site presentation – making sure every visitor has a great experience.

Key Responsibilities

Customer Experience & Community

• Be a friendly, professional, and inclusive face of Leisure United
• Handle customer enquiries, feedback, and complaints with care and confidence
• Act as a positive ambassador for the hub and the wider community

Leadership & Operations

• Support teams across reception, catering, football, and cleaning
• Oversee delivery of football programmes during your shift
• Act as key holder and take responsibility for site security and operations

Sales, Systems & Stock

• Use the online booking system to maximise pitch usage
• Support local promotions and sales initiatives
• Monitor stock levels and liaise with suppliers
• Help ensure budgets and cost control measures are followed

Health, Safety & Compliance

• Take responsibility for health & safety on shift, including emergency procedures
• Act as first aider (training provided if required)
• Carry out regular checks of facilities, equipment, and site presentation
• Ensure compliance with all SOPs, safeguarding, and reporting procedures
• Support contractors and maintenance teams when required
• Report accidents, incidents, and hazards promptly

Training & Team Support

• Deliver inductions and training for new starters
• Provide refresher training and ongoing support for team members
• Encourage a positive learning and development culture

Teamwork & Communication

• Work collaboratively across all departments
• Communicate clearly with customers, colleagues, and partners
• Share ideas to improve service and operations
• Support marketing, events, and social media activity

Flexibility & Professionalism

• Maintain high professional standards at all times
• Work flexibly, including evenings, weekends, and match days
• Take on additional responsibilities when required

What We’re Looking For

Leadership Potential

• Some experience in a sport, leisure, hospitality, or customer-facing role is helpful
• A hands-on approach – comfortable being active on the floor and supporting the team
• Willingness to step up and take responsibility during shifts (with support from senior managers)

Great with People

• Passionate about delivering excellent customer service
• Friendly, approachable, and confident in dealing with people
• Calm and professional when handling questions or complaints
• Enjoys working with people of all ages and backgrounds

Organised & Proactive

• Willing to learn how to manage day-to-day operations and team coordination
• Comfortable using booking systems, tills, and operational tools (training provided)
• Understands the importance of good service in supporting business success

Safety-First Mindset

• Comfortable acting as responsible person on shift (training provided)
• Willing to complete First Aid, Health & Safety, and Food Hygiene training
• Understands the importance of safe working practices in a busy environment

The Right Attitude

• Reliable, flexible, and happy to work evenings, weekends, and match days
• Enthusiastic about sport, leisure, and community activity
• Positive, professional, and proud to represent Leisure United

Skills & Attributes

• Strong customer service and interpersonal skills
• Clear and confident communication
• Team player with a supportive attitude
• Calm and composed under pressure
• High standards of cleanliness and presentation
• Willingness to learn and develop new skills

Desirable Experience (Not Essential)

• Experience in a football hub, leisure centre, or sports facility
• First Aid, Health & Safety, or Food Hygiene qualifications
• Involvement in events, promotions, or local marketing
• Interest in social media, partnerships, or community engagement
• Experience with stock control or supplier interaction
• Exposure to compliance areas such as COSHH or incident reporting
• Basic experience working with budgets or targets
• Familiarity with Microsoft Office or similar systems

Why Join Us?

This is a great opportunity to develop your leadership skills in a fast-paced, community-focused environment. You’ll gain hands-on experience running a modern football hub, supported by an experienced management team, with real opportunities to grow your career.

Pay: £27,152.61 per year

Benefits

• Discounted or free food
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• On-site parking
• Store discount

Work Location: In person

About facilities & operations roles for ex-police

Operations, facilities and site management roles. Running a shift, a custody suite or an operational unit is people-and-process management employers can use from day one.