Duty Manager

NSW Government · Sydney, New South Wales

Salary: A$102,936 – A$113,579Estimated
Type: Temporary
Posted: Yesterday

Overview

You have run operational shifts, managed incidents and coordinated multi-agency responses, which directly maps to acting as the operational escalation point and coordinating frontline staff in a 24/7 environment. Your experience of maintaining safety and service continuity under pressure, along with your ability to handle incidents and enquiries, equips you to ensure a safe and welcoming experience for visitors, guests and residents.

About this role

Museum of Applied Arts and Sciences

Occupation

Arts, Sports and Recreation

Work type

Contract / Temporary

$128737.45 Package includes base salary ($102936 - $113579), plus employer's contribution to superannuation and annual leave loading

About Powerhouse

Powerhouse Museum is located at the intersection of arts, design, science, and technology and plays a critical role in engaging communities with contemporary ideas and issues. It is the custodian of more than half a million objects of national and international significance and is considered one of the finest and most diverse collections in Australia. We are undertaking a landmark $1.3 billion infrastructure renewal program, led by the creation of Powerhouse Parramatta; expanded research and public facilities at Powerhouse Castle Hill; the heritage revitalisation of the iconic Powerhouse Ultimo; and the ongoing operation of Sydney Observatory.

Fixed Term Full time role up to 4 years.

Clerk Grade 5/6

$102,936 - $113,579 + Superannuation and leave loadings

The Duty Manager coordinates the day-to-day operation of visitor-facing services across Powerhouse Parramatta, acting as the operational escalation point during rostered shifts to support safe, efficient and high-quality service delivery. Operating within a complex 24-hour environment, the role coordinates frontline operations across Visitor Hospitality, Lang Walker Academy and Powerhouse Residencies, ensuring visitors, guests, residents and students receive a safe, welcoming and consistent experience. The role responds to operational issues, incidents and visitor enquiries, coordinates frontline staff and contractor activities, supports operational readiness and works collaboratively with Security, Facilities, Programming, Events and Hospitality teams to maintain service continuity. The role operates on a rotating roster across a 24-hour operational environment, including evenings, weekends and public holidays.

Position Description*

Candidate Guide

To Apply:*Please submit a CV and Cover letter

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTI+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds and veterans.

About facilities & operations roles for ex-police

Operations, facilities and site management roles. Running a shift, a custody suite or an operational unit is people-and-process management employers can use from day one.

See all facilities & operations jobs in Sydney →

Why this fits a police background — match score 75/100

Team & shift leadership

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