Duty Manager

About this role

Overview

We are seeking a dynamic and experienced Duty Manager to oversee daily operations within our hospitality establishment. The ideal candidate will possess strong leadership skills, and a passion for delivering exceptional guest services. This role offers an exciting opportunity to contribute to a vibrant team, ensuring smooth operations and high standards of service. Multilingual or bilingual abilities are highly desirable to enhance communication with diverse guests and staff.

Responsibilities

• Supervise and coordinate the activities of staff members across various departments to ensure efficient service delivery.
• Oversee guest check-in and check-out processes, resolving any issues promptly and professionally.
• Manage guest relations by addressing concerns, providing personalised service, and ensuring overall guest satisfaction.
• Assist in training, mentoring, and supporting team members to uphold company standards and improve performance.
• Monitor daily operational activities, including reservations, and facilities management.
• Ensure compliance with health and safety regulations, company policies, and industry standards.
• Handle escalated guest complaints or emergencies with tact and professionalism.
• Support human resources functions including scheduling, recruitment assistance, and staff development initiatives.

Requirements

• Proven supervising experience within the hospitality sector, ideally in hotel management or similar environments.
• Strong leadership skills with the ability to motivate and manage diverse teams effectively.
• Excellent guest service skills with a focus on delivering memorable experiences
• Knowledge of human resources practices related to staffing, training, and employee relations.
• Organised with excellent problem-solving skills and attention to detail.
• Ability to remain calm under pressure while managing multiple priorities efficiently. This role is perfect for a proactive professional eager to make a positive impact within our organisation while further developing their leadership capabilities in a vibrant hospitality environment.

Job Types: Full-time, Permanent

Pay: £16.00-£16.50 per hour

Benefits

• Canteen
• Company pension
• On-site gym
• On-site parking

Work Location: In person

About facilities & operations roles for ex-police

Operations, facilities and site management roles. Running a shift, a custody suite or an operational unit is people-and-process management employers can use from day one.