Duty Officer (Fraud Prevention) - Legal Aid Agency

About this role

This vacancy is only available to existing Civil Servant employees and employees of accredited non-departmental public bodies (NDPBs). Please review the "Eligibility" section before you apply.

General Information

Working Pattern

Full Time, Part Time, Part Time/Job Share, Flexible Working

Vacancy Approach

Cross Government

Region

East Midlands, North West

Post Type

Permanent

Civil Service Grade

EO

Number of jobs available

1

Reserve List

12 Months

Job ID

21476

Descriptions & requirements

Job description

Job Title & Grade: EO Duty Officer (Fraud Prevention)

National - £29,303 to £31,061

Please note that unless you are currently employed by the Civil Service and are earning more than the minimum above, if successful you will be offered the minimum for the grade depending on your location.

*Location:*Liverpool or Nottingham only

Important information for candidates choosing the Liverpool office

If you are successful and choose to be based in our Liverpool office, you will be required to complete Counter Terrorist Check (CTC) clearance in addition to our standard pre-employment checks.

To obtain CTC clearance, you must meet the current National Security Vetting residency requirements. Under Central Government policy, applicants must normally have been resident in the UK for the last 3 years to be eligible for this level of clearance.

Please consider this requirement carefully when applying if Liverpool is your preferred location.

Minimum Working Pattern

If you are applying for a part time role, please note that to meet business demands we need cover for a minimum of 30 hours and to cover 4 days of the week

To meet legal requirements, if you are between the ages 16-18 and you are a successful candidate, you will be required to complete an apprenticeship after your initial on the job training.

The Legal Aid Agency

We are an executive agency of the Ministry of Justice (MoJ). We are responsible for operationally administering the legal aid fund to provide criminal and civil legal aid advice to people in England and Wales.

Our people are at the heart of achieving excellence. Employing around 1,200 colleagues across England and Wales, we feel proud to have some of the best People Survey results in the Civil Service.

Corporate Services and Assurance

Corporate Services and Assurance provide the governance framework for the Legal Aid Agency. This includes fund spend assurance, counter-fraud, information security, health and safety, corporate risk, and other governance functions.

Integrated Fraud & Error Department (IFED).

IFED’s role is to monitor Legal Aid fund spend, protect it from error and fraud, and provide the Agency with insights into reducing error and fraud.

Job Summary

The Duty Officer (Fraud Prevention) supports the effective delivery of fraud prevention activity within the Legal Aid Agency’s Integrated Fraud & Error Department (IFED).

The role is responsible for helping to manage fraud prevention workflows through the IFED Duty Office, maintaining accurate records and audit trails, coordinating activity with colleagues and stakeholders, and providing management information to support the Fraud Prevention team.

The Duty Office is a multi-skilled team supporting a range of IFED functions. Although this role has lead responsibility for fraud prevention activity within the Duty Office, the successful candidate will also learn other Duty Office responsibilities and share their fraud prevention knowledge with colleagues to support team resilience.

The role reports to the HEO Duty Office Manager and works ly with Fraud Prevention Senior Officers.

Key Responsibilities

Workflow management

You will

• manage fraud prevention work received through the Duty Office, including the Fraud Prevention inbox
• record, track and progress work accurately and in line with agreed procedures
• maintain clear and complete records and audit trails
• monitor fraud risk assessments, advisory work, methodology activity and other fraud prevention workflows
• identify overdue, urgent or incomplete work and take appropriate action or escalate it when required
• support data retention and destruction requirements.

Governance and reporting

You will

• support the administration of Functional Standard compliance activity
• coordinate evidence, actions and progress updates
• support the preparation of Consolidated Data Returns and other management information
• provide accurate workflow statistics and information to Senior Officers
• help ensure fraud prevention records and processes are maintained in line with agreed procedures.

Stakeholder support

You will

• communicate clearly and professionally with colleagues and stakeholders
• provide updates and respond to routine enquiries

coordinate meetings, reviews and other fraud prevention activity w

• required
• ensure relevant information is shared with the right people at the right time.

Improving ways of working

You will

• identify practical opportunities to improve processes, systems and reporting
• make reasoned suggestions for improvements
• support the implementation of agreed changes
• contribute to improving the quality and efficiency of Duty Office services.

Team working

You will

• work flexibly across the Duty Office as business needs change
• learn responsibilities supporting other IFED functions
• share knowledge and support colleagues to develop their understanding of fraud prevention activity
• contribute to an inclusive, supportive and resilient team.

Essential Knowledge, Experience and skills

We are looking for someone who can demonstrate

• Organisation and delivery – the ability to manage competing priorities, maintain accurate records and complete work within required timescales.
• Clear communication – the ability to communicate clearly and accurately in writing and verbally, including summarising information and explaining recommendations.
• Data literacy – the ability to maintain, understand and present workflow or performance information accurately and identify useful trends or issues.
• Working with others – the ability to build constructive working relationships, work collaboratively and raise issues appropriately.
• Continuous improvement – the ability to identify practical improvements to processes or ways of working and support their implementation.
• Confidence using standard digital workplace tools, including Microsoft 365 applications.

Desirable Knowledge, Experience and skills

It would be helpful, but is not essential, if you have

• experience of working in counter-fraud, compliance, regulatory, investigative, intelligence or assurance work
• knowledge or experience of fraud prevention or fraud risk management
• experience of continuous improvement or improving operational processes
• knowledge of Government Counter Fraud standards, including GovS 013
• a relevant counter-fraud or fraud prevention qualification.

Training and support will be provided to help the successful candidate develop the specialist knowledge required for the role.

Assessment approach

Application Process

To apply please submit a CV and statement of suitability showing how you meet the essential criteria in no more than 750 words.

Your statement should demonstrate your ability to do all the essential criteria listed, using examples can help strengthen your application.

Please note that we only require a CV and Statement of Suitability for your application. The wording on this advert may suggest that an Experience question is also required, however this is not necessary.

About fraud prevention roles for ex-police

Fraud investigation, detection and financial-crime roles in banks, insurers and public bodies. Detective and economic-crime backgrounds map straight across, often with hybrid working and clear progression.