About this role
We have an exciting opportunity for an Estates Officer to join us on a Fixed-Term Contract till 31 st March 2027 to help deliver a high-quality estate management service to our tenants, ensuring their property is one they're proud to call home.
Your role will be to deliver a high-quality estate management service that reduces the risk of harm to residents, damage to our assets and tenancy failure, through professional and timely interventions.
Your day-to-day responsibilities will include
Oversee the management of all communal and non-communal spaces with a focus on safety and performance, managing our contracts
Proactively manage abandonments, pest and vermin treatments and estate improvements
Oversee Health and Safety functions including managing emergency response plans and fire risk actions
Form effective relationships with customers to maximise the duration of their tenancy from sign-up to termination
Collaborate with customers in order to shape, develop and continually improve our services
You'll be required to travel for this role regularly, therefore our ideal candidate will either hold a full UK driving licence or evidence of the ability to travel throughout the area of operation. To deliver this role successfully, expect to be out on patch 4 days per week with 1 day per week working from Bath Row, West Midlands Hub or from home dependent on business needs.
Our Ideal Candidate? Your CV and covering letter will demonstrate the following:
Experience working within housing management, estate management or a similar property-based role, with responsibility for managing a geographical patch, portfolio or group of properties.
Experience managing estate or environmental services, such as grounds maintenance, communal cleaning, fly-tipping, pest control or other neighbourhood/estate-related issues.
Experience working with external agencies or partner organisations, such as Local Authorities, the Police, contractors or other community partners, to resolve property, estate or community-related issues.
Experience supporting building and/or estate safety activities, such as fire safety actions, property or estate inspections, site walkarounds, health and safety checks or monitoring compliance actions.
Interested? Please click "Candidate Information" below for a full Role Profile. Applying is easy - simply register on our candidate portal and submit a CV and mandatory cover letter outlining how your experience is relevant to the role.
Please note that we cannot accept applications that do not contain a cover letter.
Assessments are scheduled to take place on the 28 th & 30 th September 2026 at our West Midlands Hub – 50 Popes Lane, Oldbury.
We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.
About facilities & operations roles for ex-police
Operations, facilities and site management roles. Running a shift, a custody suite or an operational unit is people-and-process management employers can use from day one.
See all facilities & operations jobs in Birmingham →Why this fits a police background — match score 65/100
- Incident command & response
- Working to legislation & regulation
What facilities & operations roles pay ex-police
Advertised UK ranges, editorial estimates reviewed July 2026
| Operations coordinator | £28,000–£36,000 |
| Facilities manager | £38,000–£52,000 |
| Operations manager | £45,000–£60,000 |
| Senior / regional operations manager | £55,000–£75,000 |