Facilities Manager

About this role

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this job involves

As a Facilities Manager at JLL, you'll take full ownership of managing and maintaining a diverse portfolio of owned properties and leased premises across the NSW/ACT region. This role places you at the heart of day-to-day operations, ensuring exceptional service delivery for our client while maintaining the highest standards of compliance and performance. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees, and you'll embody this through your proactive approach to facilities management. You'll oversee site budgets, accounting and finance functions, maintenance and operations, contract services, and procurement of materials, equipment, and supplies. Your portfolio will span approximately 90 retail sites and 2 major commercial/corporate properties, including prestigious corporate head offices. Based at the client's corporate office at Darling Park, Sydney, you'll be the trusted partner who ensures every facility operates seamlessly, every day. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, giving you the platform to make a meaningful impact across a significant and varied property portfolio.

What your day-to-day will look like

Lead and inspire your facilities team, fostering a collaborative environment where everyone is empowered to deliver their best work

Partner closely with clients and stakeholders, building trusted relationships and ensuring their needs are met with professionalism and care

Oversee comprehensive site budgets, financial reporting, and analysis to ensure cost-effective operations and budget compliance

Manage vendor relationships and procurement processes, ensuring quality service delivery and value for money across all contracted services

Conduct regular site inspections across retail and commercial properties, identifying opportunities for improvement and ensuring operational excellence

Ensure strict compliance with occupational health and safety requirements, implementing proactive risk management strategies to protect all building occupants

Oversee critical building systems including CRAC units, chiller systems, fire protection, mechanical and electrical systems, and BMS platforms

Manage occupancy services and helpdesk operations, ensuring responsive and efficient support for all facility users

Monitor and interpret commercial contracts, ensuring all parties meet their obligations and service levels are maintained

Required qualifications

Proven experience in facilities management, property management, or a related field with a track record of delivering best practice outcomes

Demonstrated people management skills with the ability to inspire, develop, and lead high-performing teams

Experience working in corporate environments, including direct dealings with executive-level stakeholders

Strong knowledge of local occupational health and safety requirements and compliance frameworks

Understanding of critical facilities operations and infrastructure management

Technical knowledge of building systems including CRAC, chillers, fire protection, mechanical and electrical systems, and BMS platforms

Proven ability to understand, interpret, and manage commercial contracts effectively

Strong budget management and financial analysis capabilities

Current and valid driver's license with willingness to travel, including interstate when required

Preferred qualifications

Tertiary qualification in facilities management, property management, engineering, or related discipline

Experience managing mixed-use portfolios including both retail and commercial properties

Demonstrated experience managing large-scale corporate head office environments

Vendor management experience for specialized technical services

Certification in facilities management (e.g., FMA, IFMA) or project management

Advanced proficiency in CAFM (Computer-Aided Facilities Management) systems and financial management software

Benefits

Great employee discounts off fitness, wellbeing & other renowned brands

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

Employee assistant program

Novated Lease for EV cars

Paid time off for volunteer work

Career Opportunities with Australia's #1 Commercial Real Estate firm

Premium offices

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Interested candidates, please apply following the link below quoting job reference number REQ525708

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

About facilities & operations roles for ex-police

Operations, facilities and site management roles. Running a shift, a custody suite or an operational unit is people-and-process management employers can use from day one.