Fraud and Application Support Analyst - 18 month Fixed Term Contract

About this role

Business Unit

Cubic Transportation Systems

Company Details

Cubic offers an opportunity to provide innovative technology for government and commercial customers around the globe, helping to solve their future problems today. We’re the leading integrator of payment and information technology and services for intelligent travel solutions worldwide, and the leading provider of realistic combat training systems, secure communications and networking and highly specialized support services for military and security forces of the U.S. and allied nations. If you have an entrepreneurial spirit and thrive in an innovative environment, we want to talk to you about your next role at Cubic! We are seeking employees inspired by technology, and motivated by the rewards of hard work, commitment, teamwork, quality, integrity, and respect. We invite you to explore opportunities with Cubic.

Job Details

The Fraud and Applications Support Analyst is responsible for providing second line technical support to multiple customers across various regions. They will work across 20+ custom-built and standard applications and database systems programmed with a variety of languages on multiple operating systems. The Fraud and Applications Support Analyst is also responsible for operating various prevention schemes to identify and reduce fraud.

Job Duties and Responsibilities

Essential

• Provide application support including system administration, technical troubleshooting, root cause analysis, incident resolution and where required, escalation.
• Provide second line technical support to the wider business including Back Office (Unix, Wintel) and IT (Oracle, MS SQL) and give advice from the application perspective in order to resolve any identified problems.
• Develop fraud reports, designed to identify instances of fraud.
• Administer the daily fraud checklists. Review and analyse transactions to identify any cases of actual or suspected fraud.
• Fully investigate any cases of actual or potential fraud.
• Regularly review existing solutions and propose new solutions to improve processes to minimise the risk of fraud.
• Liaise with other teams and external customers to prevent/capture fraud and administer hotlists.
• Regularly review and where necessary amend support documents, ensuring they are up to date, comprehensible and available to other team members
• Prepare service level agreement (SLA) reports on production services. This includes performance data collection, coordinating problem management system outputs, producing graphs as required for inclusion in the four weekly service reports
• Comply with Cubic’s values and adherence to all company policy and procedures. In particular comply with the code of conduct, quality, security and occupational health, safety and environmental policies and procedures.
• In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their manager from time-to-time, as may be reasonably required of them.

Skills knowledge and experience

Essential

• Solid experience of relational database management systems (RDBMS) (i.e. Oracle or MS SQL)
• Experience of small to large scale transactional systems within a fraud/application support role
• Competent user of MS, specifically Excel, Access, Outlook and Word
• Experience of working with sensitive/confidential information
• Experience of working with remote teams

Desirable

• Experience of Unix shell scripting, .Net, C#, ASP.Net programming
• Experience of working as part of a 24/7 support team
• Knowledge of ITSO smart ticketing
• Knowledge of the Payment Card Industry (PCI) Data Security Standard (DSS) regulations
• Experience of working in a fraud prevention/fraud analysis role
• Good understanding of payment processing and fraud prevention processes
• Experience of working in a DevOps role/environment

Education and qualifications

Essential

• BA/BSc in IT or other related discipline or equivalent experience

Desirable

• ITIL foundation or higher

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Worker Type

Employee

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We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law.

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