Fraud Operations Supervisor

About this role

*Contract type:*Fixed Term Contract – until 31st March 2029

*Rank/grade:*E+

*Salary:*Starting Salary £45,950 + £7,160 London Weighting

*Directorate/department:*Fraud Impact Team, National Lead Force Directorate

*Location:*Guildhall Yard East

*Vetting level required:*MV/SC(find out more here- https://assets.college.police.uk/s3fs-public/2024-12/Vetting-authorised-professional-practice.pdf?VersionId=lvkOlukt26I3eQsjhOpkPlXGcGIvI4LV / https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/vetting-explained )

*Location:*Guildhall Yard East

The City of London Corporation is currently undergoing a programme to ensure that our pay and reward practices are competitive and equitable across the whole organisation to ensure that everyone has the opportunity to thrive in the work that we do.

Who are we?

As City of London Police, we protect the people, businesses and infrastructure of the City of London, one of the most important and dynamic environments in the UK and globally. London City is the smallest borough in London, so does that make our job any less challenging? Absolutely not – because there’s so much going on.

City of London Police play a vital role in keeping the City of London diverse community safe. As a Police Staff Member you will be helping to making the city safer and deliver a valued service for those that live, work and visit the City.

*Hybrid working -*This Police Staff role adheres to Corporation of London’s hybrid working policy, which requires a 60% office attendance rate. The specifics of this will be discussed locally with your hiring manager if you’re successful for the role.

The City of London Police is keen to promote flexible working and will, subject to operational policing requirements, proactively consider all applications to work flexibly.

The City of London Police is committed to equality of opportunities and continuously strive for inclusivity within our Force.

About the team

The City of London have been recognised as the national lead police force for fraud and are responsible for fraud investigations within the square mile as well as having a remit to investigate offences that have been committed across the UK.

There are four NLF Fraud Operation Teams whose primary role focuses on the investigation of four main high harm offences; Investment, Courier, Romance and Payment Diversion Fraud.

The objectives include dismantling organised crime networks that target people across the UK, returning the proceeds of crime to victims and raising public awareness of major crime threats.

The Fraud Operations Teams investigate many of the UK’s most complex, significant and high-profile cases of fraud, working in partnership with local, national and international forces, counter fraud agencies and public and private sector bodies. The focus is on disrupting organised crime gangs that are targeting people across the UK, returning the proceeds of crime to victims and raising public awareness of major crime threats.

The successful candidate will become the National Lead Force Operational Supervisor of the Fraud Impact Team and will supervise a team of Police Staff Investigators.

*NLF ONLY:*You can find out more about working within National Lead Force here- https://vimeo.com/1124775531/c2ea98aee0?share=copy

The post holder will provide first line management, operational oversight and direction to a team of Police Staff Investigators (PSI). They will contribute to the development and competence of the team, ensuring that organisational standards are met and departmental objectives achieved.

The post ensures effective service delivery against the Home Office National Fraud Strategy and City of London Police’s plan and values.

The post holder will be responsible for the day-to-day case management of fraud investigations, setting clear investigative strategies, quality assuring operational activity carried out by the team and upholding the standards of professional behaviour in line with the police code of ethics.

Responsibilities

In this role, you will

• Provide day-to-day management of fraud investigations, offering specialist advice and guidance to PSIs to ensure operational activity is delivered within appropriate policies and legislation to achieve the best possible outcomes.
• Be able to set clear, informed investigative strategies and ensure investigations adhere to the Fraud Operations key operating principles, increasing the number of arrests, OCG disruptions and judicial outcomes.
• To record timely reviews on relevant case management systems, enabling efficient progression of each investigation.
• Ensure investigative support is in place to influence decision making at an operational level to mitigate threat, risk and harm, as required.
• Support the assessment of PSIs , conducting regular appraisals in line with organisational requirements, devising appropriate development plans to enable high performance and potential progression

Requirements

Your application will be scored against the criteria listed below for shortlisting. Please ensure that you reference your ability, knowledge and experience against these points in your application.

• Experience in investigating high-harm frauds as well as currently attaining PIP accreditation
• Experience in producing investigative strategies and mitigating risk associated with investigative actions
• Experience of quality assuring investigative actions, providing direction and reassurance to investigators
• Ability to pay close attention to detail, to identify what is relevant from large volumes of material and maintain a high standard of work
• Experience in coaching and supporting staff

This vacancy is open only to those who have the right to work in the UK. Due to security vetting requirements for this being MV/SC, applicants must have continuously resided in the UK for the 5 years immediately preceding their application. Unfortunately, we are unable to progress applications that do not meet this requirement.

If you would like to discuss the role please contact: Katie Watkins, Fraud Team Manager at: [email protected]

Selection Process

As part of the initial application process, you will be asked to evidence how your experience, skills, and knowledge align with the points listed above in the ‘Requirements Section.’

The application and interview will be tested under Level 2 of the College of Policing Competency and Values Framework.

Applicants who fail to address the skills/knowledge/experience of the job description will not be considered.

Use of Artificial Intelligence (AI) tools, such as ChatGPT and Copilot, is permitted to review and edit application responses for spelling, grammar, and clarity. However, all responses must accurately reflect your own skills, knowledge, and experience and must not be generated by AI or contain plagiarised content. Applications found to include plagiarism or AI-generated content will be withdrawn.

The closing date for applications is Tuesday 10th November 23:59.

Following shortlisting, successful candidates will be invited to attend a competency-based interview, to be held week commencing 23rd November.

We strive to ensure all our information and services are accessible to and useable by everyone. If you would like to receive any information in a different way, would like us to do anything differently to help you apply for our roles, or have any other questions, please get in touch with HR via**[email protected]

Benefits

A diverse workforce improves the service we provide to our public by making us more approachable and relevant within our communities. This is why it’s vitally important that we recruit people from a wide range of communities and backgrounds with an understanding of cultural issues and a wide range of skills.