Front of House Security & Concierge (St Pauls)

About this role

Job title: Front of House Security & Concierge

Hours: Monday – Friday - 8am - 6pm (50 hours per week)

Contract: Full-time, Permanent

Job ID: 896

Exceptional security. Outstanding service. A first impression that matters.

We are looking for an exceptional Front of House Security & Concierge professional who understands that great security is about more than protecting a building — it is about creating an environment where people feel welcome, safe and looked after.

This is not a traditional security role. You will be the face of the building and a trusted security presence, combining the confidence and awareness of a security professional with the polish and service standards expected in a premium Front of House environment.

*Who we are -*We are GUK, and together we are proud to be at the forefront of protection management across multiple sectors. We offer the ultimate in business security solutions and deliver the highest quality of professional service.

*The Role -*You’ll be at the heart of the building experience — delivering exceptional service while creating a welcoming, professional and secure environment.

Your key responsibilities will include

• Deliver an exceptional welcome to visitors, clients, residents and colleagues.
• Provide a professional, highly visible Front of House security presence.
• Manage visitors, access control, passes and appointments.
• Provide concierge-style assistance with enquiries, directions, taxis and deliveries.
• Build strong relationships with clients, occupiers, contractors and building teams.
• Monitor CCTV, alarms and security systems where required.
• Remain alert to security risks, suspicious activity and potential hazards.
• Conduct patrols and respond confidently to incidents and emergencies.
• Maintain clear, accurate incident reports, logs and handovers.
• Maintain impeccable Front of House and customer service standards.

What We're Looking For - You will be someone who can make people feel welcome without ever compromising security.

• You must have a valid SIA licence – essential.
• Experience in security, concierge, reception, hospitality or a premium customer-facing environment.
• Exceptional communication and customer service skills.
• A confident, polished and professional presence.
• Strong situational awareness and attention to detail.
• The ability to remain calm and make sound decisions under pressure.
• A proactive approach and genuine willingness to help.
• Strong reliability, teamwork and personal accountability.
• Good IT, administration and written reporting skills.

Experience within a corporate, residential, luxury or high-profile environment, together with CCTV, access control, visitor management or First Aid experience, would be advantageous.

*More Than Security -*We are looking for someone who engages, anticipates, reassures and takes ownership. If you have the professionalism of a security officer, the service standards of a concierge and the confidence to represent a premium environment, we want to hear from you.

GUK / RUK is an equal opportunities employer. We welcome applications from people of all backgrounds and believe that a diverse and talented workforce strengthens our business. We are committed to creating an inclusive workplace where everyone is valued, respected and able to thrive.

Please note: We may close this vacancy early if we receive a sufficient number of suitable applications, so we encourage you to apply as soon as possible.