Front of House - Security Supervisor

About this role

Shift Pattern: Monday - Friday

Hours: 0700-1700

Rate: £17.65 p/h

Key Responsibilities

Lead by Example

• Take charge during incidents and coordinate effective responses.
• Support the team to deliver a safe, secure, and welcoming environment.

Safety & Emergency Response

• Ensure all team members understand lockdown, emergency, and critical incident procedures.
• Maintain readiness through regular refresher training and spot checks.
• Respond promptly and professionally to incidents and emergencies.

Security Operations

• Ensure patrols are completed, recorded, and regularly monitored.
• Conduct radio checks and maintain effective communication with the Security Control Room.
• Report and escalate incidents, suspicious activity, equipment faults, and security concerns.

Team Management

• Conduct monthly one-to-ones and performance reviews.
• Support attendance management, including Return to Work interviews.
• Mentor, coach, and develop team members.
• Oversee the training and induction of new staff
• Conduct investigations where necessary.

Compliance & Standards

• Ensure all officers follow site procedures, risk assessments, and assignment instructions.
• Maintain high standards of appearance, professionalism, and customer service.
• Ensure security systems and equipment remain operational and effective.

Communication & Collaboration

• Deliver clear shift handovers and team briefings.
• Work closely with reception, event teams, and other stakeholders.
• Build strong relationships across all service providers and departments.
• Customer Experience
• Deliver an outstanding security service focused on the safety and experience of colleagues, guests, and visitors at all times.

What we are looking for

• Previous Security Experience, managing a team of 6 or above.
• Good literacy and communication skills and have excellent verbal and written English.
• Knowledge of HR issues (investigations, grievances, attendance and disciplinaries).
• Be computer and software literate. - previous CCURE usage advantageous.
• Reliability, self- motivation and ability to use own initiative and work without supervision.
• The ability to solve problems, make decisions and prioritise.
• The ability, tact and diplomacy to deal with people at all levels.
• Self-confidence and an interest in self-development.
• The nature of the role is such that it is essential that the post holder has and will maintain an excellent record of attendance and timekeeping.