Harry Potter Retail Store - Security Supervisor

About this role

Who are we?

Founded in 1859, The Corps of Commissionaires Management Limited, now Corps Security, was a business initially built to provide employment for ex-servicemen on return from the Crimean War.

By sticking true to our values of ‘loyalty, integrity, service’, we have become the UK’s most established and respected specialist security services provider.

Who are we looking for?

We are seeking a highly skilled SIA Licensed Security Supervisor to oversee the performance and daily operation of the security function at one of our flagship retail clients - the new Harry Potter Store on Oxford Street. You will supervise a team of five Security Officers per shift, ensuring all colleagues maintain a high level of professionalism, guest focus, and security presence.

This role supports the Duty Security Manager (DSM) and plays a key part in delivering a safe, secure, and magical guest experience within a high-footfall retail environment.

You will be working an average of 42 hours per week on a 4 on 4 off rotation. Shifts will be 12-hours with varied timings.

What we offer

We are a recognised Real Living Wage Foundation partner and Social Enterprise. We offer a wide range of industry leading benefits, including:

• Company sick pay scheme
• Paid SIA license renewals
• Enhanced Family Leave Pay
• Cycle to Work Scheme
• High staff discounts & rewards scheme
• Access to Digital GP
• Excellent pension scheme
• Death in Service - £5000
• Recruitment bonus scheme
• New business lead scheme
• Employee assistance programme

What you will need

• Excellent communication skills and a strong customer focus.
• A valid SIA Front-Line License - essential
• Experience supervising small teams in retail, hospitality, or high-footfall environments
• Experience with incident response and professional security conduct
• Confidence and ability to establish and maintain effective working relationships at all levels.
• Ability to work to deadlines, multitask, and remain calm under pressure.
• Excellent IT skills including Microsoft Office (e.g., Excel).
• Able to achieve vetting to BS7858 Standards

What are you going to do

• Ensure the security team fulfils all daily tasks and adheres to Assignment Instructions and Corps Security policies
• Respond to security breaches, disorderly behaviour, accidents, and emergencies, ensuring escalation procedures are followed
• Supervise secure movement of cash within the store, ensuring officers follow strict protocols and maintain situational awareness
• Lead, manage, and motivate direct reports, including coaching, performance reviews, and attendance monitoring
• Maintain a calm, welcoming presence and support the delivery of a safe and enjoyable environment for all visitors
• Oversee staff and contractor activities, ensuring compliance with risk assessments and method statements
• Investigate incidents, accidents, and breaches, preparing comprehensive reports with improvement recommendations
• Ensure effective communication with retail management, operations, and external agencies.
• Assist with evacuations, first aid response (if trained), and coordination during fire alarms or major disruptions
• Perform additional tasks as required
• Perform morning and evening tasks and checks that will increase when the store opens, e.g. unlock/lockup

Diversity is important to Corps Security; we believe that each individual has unique talents to contribute to the business. We believe that creating an inclusive environment in which individuals are valued is fundamental to our business success and we are committed to working towards achieving this.

Corps Security adheres to the principles of Equal Employment Opportunities (“EEO”) benefits both the Company and its colleagues. EEO assists colleagues to develop to their full employment potential while the Company benefits from having a diverse, inclusive, and enthusiastic workforce.

Corps Security is committed to providing support to members of the armed forces, veterans and their families which is set out in the Armed Forces Community Covenant. Veterans are guaranteed an interview where their previous employer was the armed forces and who meet the minimum requirements for the position.

Under the current data protection legislation, we are required to notify you, as a candidate for employment with Corps Security, of certain information. Please go to our website www.corpssecurity.co.uk - ‘career’ section and familiarise yourself with the Privacy Notice (Recruitment). Please ensure you are happy with the content, before applying for one for our jobs.

About security roles for ex-police

Security management, operations and consultancy roles. Years of operational policing — command, incident response, public order — translate directly into corporate security, and employers in this sector actively rate police experience.