Housing operations manager

About this role

Company Description Beaumontliving is a housing provider focused on delivering high-quality, well-managed homes and supportive services to residents in London. The organization is committed to safe, efficient, and sustainable housing operations that create positive living environments and strong resident relationships. Beaumontliving emphasizes professionalism, integrity, and continuous improvement in the way properties are maintained and managed. Team members are encouraged to collaborate, share ideas, and contribute to operational excellence. The company values inclusive practices and aims to provide a respectful and responsive service to all residents.

Role Description The Housing Operations Manager is a full-time role based in London, with a hybrid work arrangement that combines on-site responsibilities with some work from home. The role involves overseeing day-to-day housing operations, including property management, tenancy management, maintenance coordination, and compliance with relevant housing regulations and policies. The Housing Operations Manager will lead and support on-site teams, set operational priorities, monitor performance, and ensure that resident issues are addressed promptly and professionally. This position will manage budgets, track key operational metrics, and work closely with internal stakeholders and external partners to optimize processes and service delivery. The role also involves implementing continuous improvement initiatives, supporting health and safety standards, and contributing to strategic planning for Beaumontliving’s housing portfolio.

Qualifications

• Experience in housing or property operations management, including tenancy management, maintenance coordination, and service delivery oversight.
• Strong leadership and people management skills, with the ability to coach teams, manage performance, and foster a collaborative work environment.
• Solid organizational and planning abilities, including experience managing budgets, tracking KPIs, and prioritizing multiple operational demands.
• Knowledge of housing regulations, compliance requirements, and health and safety standards relevant to residential property management.
• Excellent communication and interpersonal skills, with the ability to build constructive relationships with residents, colleagues, and external partners.
• Proficiency with housing or property management systems and common office software (e.g., MS Office suite), and comfort working in a hybrid environment.
• Demonstrated problem-solving skills, attention to detail, and a commitment to equitable, non-discriminatory, and resident-centered service.
• Relevant professional qualification or degree in housing, property management, business administration, or a related field is beneficial; equivalent experience is also valued.