Lead Electronic Security Engineer

About this role

Join One of the Region's Leading Integrated Security Specialists

Reflex Systems is an established designer, installer and maintainer of integrated electronic security systems, delivering solutions to customers across healthcare, local government, education, critical infrastructure, commercial property, ports, industrial facilities and public venues.

Our engineers don't simply service alarms—they work with enterprise CCTV platforms, integrated access control systems, remote monitoring solutions, intelligent analytics and complex IP-based security systems that protect some of the UK's most demanding environments.

As our business continues to grow, we are looking for an experienced Lead Electronic Security Engineer who combines excellent technical ability with strong leadership qualities. This is an ideal opportunity for someone who enjoys solving technical problems, supporting colleagues and taking ownership of service delivery while remaining hands-on.

The Role

Working closely with the Engineering Services Manager, you will become one of the Company's senior technical engineers, supporting both customers and colleagues across our service and small works operations.

Your role will involve resolving technical faults, supporting the successful delivery of small works and projects, mentoring engineers and acting as a trusted technical resource for both customers and the wider engineering team.

This is a varied role combining technical support, customer interaction, project coordination and engineering leadership.

Key Responsibilities

Technical Leadership

• Provide technical support and guidance to engineers both remotely and on-site.
• Diagnose and resolve technical faults across integrated electronic security systems.
• Support commissioning, upgrades and system modifications.
• Assist engineers with fault finding, programming and configuration.
• Mentor and coach engineers, sharing knowledge and promoting best practice.
• Deliver internal technical training where appropriate.

Service & Small Works

• Carry out customer surveys and identify technical solutions.
• Prepare quotations using SimPRO.
• Plan labour, materials and programme requirements.
• Coordinate engineers and specialist subcontractors.
• Support the successful delivery of service, maintenance, upgrades and small works projects.
• Ensure works are completed safely, efficiently, profitably and to a high standard.
• Complete customer handovers, documentation and certification.

Customer Support

• Build strong relationships with customers through professional technical support.
• Provide remote diagnostics and telephone support.
• Recommend system improvements and upgrade opportunities.
• Deliver excellent customer service at every stage of the customer journey.

Remote Connectivity & Integration

• Configure remote connectivity solutions.
• Support cloud-based security platforms.
• Configure remote monitoring connections.
• Carry out firmware and software updates.
• Assist with Police URN administration where required.
• Support commissioning and integration of monitored systems.

Health, Safety & Compliance

• Produce Risk Assessments and Method Statements (RAMS).
• Ensure compliance with Company procedures, British Standards and industry best practice.
• Maintain accurate electronic service records and documentation.

Systems & Technologies

You'll work with a wide variety of technologies including

• Enterprise CCTV & Video Management Systems
• IP CCTV & Intelligent Analytics
• Access Control Systems
• Intrusion Detection Systems
• Intercom & Video Entry Systems
• Remote Monitoring Platforms
• Cloud-Based Security Solutions
• Integrated Security Management Systems
• IP Networks, Switching and Structured Cabling

Experience with any of the following would be highly advantageous:

• Milestone
• Genetec
• Synectics
• Motorola Solutions
• Advancis
• Axis Communications
• Hanwha Vision
• Paxton
• CEM Systems
• Kantech
• Gallagher
• ASSA ABLOY Aperio
• Honeywell
• Dahua

Experience of fire detection and life safety systems would also be beneficial, although this is not essential.

About You

You are an experienced electronic security engineer who enjoys solving technical problems, supporting colleagues and delivering high-quality customer service.

You are organised, professional and capable of managing multiple priorities while remaining calm under pressure.

Most importantly, you're someone who leads by example and enjoys helping others develop.

Essential

• Proven experience working with integrated electronic security systems.
• Strong knowledge of CCTV, Access Control and Intruder Detection.
• Excellent fault-finding and diagnostic skills.
• Good understanding of IP networking.
• Experience carrying out surveys and preparing quotations.
• Excellent communication and customer service skills.
• Ability to support and mentor other engineers.
• Competent using mobile technology and electronic job management systems.
• Full UK Driving Licence.

Desirable

• Experience using SimPRO.
• Experience leading engineers or supervising projects.
• SSSTS or equivalent.
• ECS/CSCS Card.
• Experience with enterprise CCTV platforms and integrated security solutions.
• Knowledge of remote monitoring and cloud-based systems.
• Some experience with fire detection systems.

Why Join Reflex Systems?

At Reflex Systems, we believe our engineers are our greatest asset.

We are committed to developing technical excellence and investing in our people through continuous learning, manufacturer training and genuine career progression.

You'll benefit from

• Ongoing manufacturer training and accreditation.
• Exposure to leading security technologies and enterprise platforms.
• Interesting, technically varied projects across multiple industry sectors.
• Opportunities to develop specialist skills in integrated security systems.
• A supportive management team that values technical expertise and innovation.
• Clear progression into Technical Support, Commissioning, Engineering Management or Project Management.
• Company vehicle.
• Overtime opportunities.
• Laptop, tablet and mobile phone.
• Company pension scheme.
• Long-term career opportunities within a growing business.

If you're looking for a role where your technical knowledge is valued, your leadership makes a difference and no two days are the same, we'd like to hear from you.

Apply today and become part of a team committed to delivering innovative integrated security solutions and outstanding customer service.

Pay: £38,000.00 per year

Work Location: Hybrid remote in Rotherham S66 8RY

About security roles for ex-police

Security management, operations and consultancy roles. Years of operational policing — command, incident response, public order — translate directly into corporate security, and employers in this sector actively rate police experience.