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Loss Prevention Team Leader - Days

Home Bargains · Liverpool, Merseyside

Type
Full-time
Posted
2 days ago

Overview

You'll directly apply your experience of managing incidents, gathering evidence, and conducting investigations in a retail loss prevention setting. Your ability to review CCTV footage, interview staff, and write clear reports mirrors the evidential discipline you used in policing, while your leadership of a team in a command environment prepares you to run this central loss prevention unit.

About this role

Package

  • £29,871.58 Per Annum
  • Working 37.5 hours per week, scheduled across any 5 days out of 7, between 06:00am and 22:00pm.
  • Based at our Liverpool Head Office

Employee Benefits

  • Contributable company pension scheme
  • 10% store discount at all our retail stores
  • Death in Service Benefit
  • Long service recognition scheme
  • MyHB colleague benefits platform with access to:
  • Discounts UK wide on retail, leisure, hospitality venues
  • Employee Assistance Programme with 24/7 confidential counselling and advice line
  • Low-cost voluntary insured health cash plans and cancer cover

Job Introduction

We are looking for a Loss Prevention Team Leader to lead our central Loss Prevention team to help protect the business by mitigating risk of loss and ensuring clear reporting and investigation, under the guidance of the security operations centre manager

In this role, you’ll take ownership of the day-to-day leadership of the Loss Prevention Team, ensuring the team operates effectively and delivers against departmental KPIs. You’ll coach and develop colleagues, set clear expectations and maintain high standards around accuracy, confidentiality and professional judgement.

Job Overview

  • Lead, coach and manage the team, creating clear ways of working and consistent standards
  • Manage performance in line with departmental KPIs and service expectations
  • Work with HR to support inductions, resolve employee issues and progress formal cases
  • Conduct investigations and chair disciplinary hearings where required
  • Review CCTV footage alongside incident reports to build an accurate understanding of events
  • Log store incident reports via telephone and internal systems
  • Provide 24-hour CCTV monitoring coverage
  • Collate, analyse and share daily data to support team priorities and improvements
  • Identify and report unusual store activity and policy breaches clearly and promptly
  • Record, log and report relevant incident and investigation data
  • Investigate suspicious transactions, till adjustments and cancelled sales using CCTV
  • Review footage following alarm activations or out-of-hours access
  • Monitor driver deliveries and staff behaviour, including non-scanning, purchases, and cashing up

Minimum Criteria To Apply

We’re looking for a confident, detail-led Loss Prevention Team Leader who combines strong people leadership with an analytical mindset and sound judgement. You’ll be comfortable working with confidential information and making decisions in a fast-paced environment, often under pressure.

Essential experience and skills include

  • Proven experience supervising or managing a team in a fast-paced environment
  • Strong working knowledge of Microsoft Office and general IT systems
  • Ability to handle confidential and sensitive information with discretion and sound judgement
  • Strong analytical skills and commercial awareness, with attention to detail
  • Ability to work independently, under pressure, and to strict deadlines
  • Highly organised, with the ability to manage conflicting priorities
  • Strong questioning, reporting and information-handling skills
  • Clear written and verbal communication skills

About security roles for ex-police

Security management, operations and consultancy roles. Years of operational policing — command, incident response, public order — translate directly into corporate security, and employers in this sector actively rate police experience.

See all security jobs in Liverpool →

Why this fits a police background — match score 88/100

  • Investigative casework
  • Security operations
  • Team & shift leadership

What security roles pay ex-police

Advertised UK ranges, editorial estimates reviewed July 2026

Security officer (SIA)£24,000–£29,000
Security supervisor / team leader£28,000–£34,000
Site / security manager£38,000–£52,000
Regional / operations security manager£50,000–£65,000
Full security salary guide →

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