Operations Manager

About this role

We are working with a leading housekeeping services provider to recruit an experienced Operations Manager to oversee service delivery across a portfolio of hotels and client sites throughout the UK.

This is an excellent opportunity for an operational leader with a background in housekeeping, hospitality, cleaning or facilities management to take ownership of multi-site performance, develop regional teams and maintain consistently high service standards.

Reporting to the Director of Operations / Deputy Director of Operations, you will play a key role in driving operational excellence, maintaining strong client relationships and ensuring services are delivered efficiently, safely and in line with contractual requirements.

The role will involve regular travel to support client sites, coach management teams, review performance and identify opportunities for continuous improvement.

Key Responsibilities

• Oversee operational delivery across a portfolio of hotel and client sites, ensuring consistently high standards of cleanliness, service and productivity.
• Lead, develop and support Regional Support Managers, Head Housekeepers and site teams.
• Build and maintain strong client relationships, attending operational reviews and resolving service issues.
• Conduct regular site visits, audits and inspections, ensuring corrective actions are implemented effectively.
• Monitor budgets, labour costs, payroll, staffing levels and productivity, identifying opportunities to improve efficiency.
• Support the mobilisation of new contracts and changes to existing services.
• Ensure compliance with health and safety requirements, COSHH, risk assessments and company procedures.
• Identify training needs, improve management capability and promote a positive working environment.
• Report on operational performance, risks and improvement plans to the senior leadership team.

You will ideally have

• Experience in housekeeping, hospitality, contract cleaning or comparable facilities operations.
• A strong background in operational leadership and people management.
• Experience overseeing service standards, staffing, productivity and operational performance.
• The ability to manage budgets, labour costs and payroll information.
• Strong client relationship management and communication skills.
• Knowledge of health and safety, COSHH, risk assessments and safe working practices.
• Excellent organisational, problem-solving and decision-making abilities.
• The flexibility to travel regularly across the South East