About this role
Details
London £52,397-£62,699
Please ensure that you read the Pay and Reward information for civil service and internal colleagues before applying.
A Civil Service Pension with an employer contribution of 28.97%
GBP
Job grade
Level 2B
Business area
OFGEM - Eserve - Delivery and Schemes
Type of role
Operational Delivery
Working pattern
Flexible working, Full-time
Number of jobs available
1
Contents
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About the job
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Benefits
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Things you need to know
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Apply and further information
About the job
Job summary
Join Ofgem, Great Britains independent energy regulator, and play a key leadership role in delivering high-quality operational services that support consumers and the transition to a cleaner, more secure energy system. Leading multidisciplinary teams, you will drive operational excellence, ensure robust governance, risk management and performance frameworks, and champion exceptional customer service. You will set clear objectives, manage resources effectively, and work collaboratively across teams and stakeholders to deliver strategic outcomes. As a people leader, you will foster an inclusive, supportive culture where colleagues can thrive, providing coaching, mentoring and professional development opportunities. You will also oversee service performance, business planning, and the successful delivery of projects and initiatives, ensuring operational processes are efficient, compliant and customer-focused. This is an exciting opportunity for an experienced leader who can build high-performing teams, manage competing priorities, and drive continuous improvement while supporting Ofgems mission to protect consumers and enable a net-zero energy future.
Ofgem has a culture of inclusion that encourages, supports and celebrates the diverse voices and experiences of our colleagues. It fuels our innovation and helps ensure we can best represent the consumers and the communities we serve. Everyone is welcome - as an inclusive workplace, our employees are comfortable bringing their authentic selves to work.
Please note, this role is being recruited to in Ofgem. During 2027, it is expected that this role will move department as part of the Warm Homes Plan. The home department or organisation will be confirmed during 2026. The move between departments will be managed via the Cabinet Office Statement of Practice (COSoP) for staff transfers in the public sector or TUPE legislation where applicable.
Come along to our recruitment open event where you can meet the team, explore what a Operations Manager at Ofgem does and get the top tips for your application. This is a free to attend event with a Q&A section for you to ask any questions you may have.
https://buytickets.at/ofgem/2322605
Job description**
Key Responsibilities
Delivery of set of team deliverables, and managing and co-ordinating successful outcomes across team members and collaborating teams
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Sets clear and transparent work objectives, milestones and success metrics at team and individual level to oversee and co-ordinate successful team outcomes.
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Collaborates closely with other teams to manage interdependencies, risks and resourcing to support portfolio delivery.
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Expectation to undertake PDL responsibilities, including mentoring and coaching staff on personal and professional development in line with the professional standards and behavioural framework for their profession
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Demonstrates effective diversity and inclusive team management within their team and the wider organisation.
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Ensure operational processes, controls and assurance activities deliver accurate, consistent and compliant outcomes, minimising customer detriment and operational risk
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Input into strategic management plans and delivery to support implementation of Portfolio and Directorate strategic objectives
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Accountable for ensuring risk management and assurance activities are embedded within everyday operational delivery and strategic decision-making.
Key Outputs and Deliverables
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Establish, develop, and lead effective team(s) centred on delivering high quality services to customers and/or external service users.
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Engage with external parties/relevant third parties through industry forums as well as internal colleagues in support of Ofgem activity in which may include the regulatory compliance, enforcement, and licensing teams.
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Drive excellent customer service at a senior level, develop, lead and maintain collaborative work processes that put the customer first.
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Ensure that there is robust project and programme management of new initiatives, and that robust risk management and assurance processes are fully embedded.
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Develop operational performance measures, service standards and business plans in collaboration with other senior leaders, service users and agreed with funding partners (where appropriate). Implement and maintain effective monitoring and review of the team(s) performance against these measures.
Setting-up and leading high-performing team based on effective resource management, ongoing support and professional development.
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Manage effective and inclusive team resourcing and staff onboarding through close engagement with relevant Deputy Director, Workstream Managers, Heads of Professions, PDLs and HR Staffers to ensure best talent matches work needs.
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Help team members deliver by building supportive, inclusive team environment based on trust-based relationships, transparency and inclusivity.
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Ensure effective prioritisation and use of people & resources including effective budgetary controls as appropriate including effective decisions.
Person specification
Essential Criteria
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Solid expertise/capability in professional specialism, as demonstrated by proven record of high performance and substantial achievements in past positions (LEAD).
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Proven aptitude for leadership, e.g., through formal or informal management of others (LEAD).
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Managing and developing multi-functional teams. Experience leading in a target driven environment, supporting and developing individuals and teams to deliver high standards of service delivery.
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Track record in the public or private sector leading and delivering operations function whilst managing risk.
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Experience of working with external stakeholders.
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Delivering significant projects.
Desirable Criteria
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Accountable for agreeing, managing, and delivering budget and resource requirements.
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Experience working within the energy sector or similar.
Behaviours
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Delivering at Pace
- Developing Self and Others
- Managing a Quality Service
Technical skills
We'll assess you against these technical skills during the selection process:
- You will be asked to deliver a presentation at interview stage. Details of the presentation will be provided in the invitation to interview.
Benefits
Alongside your salary of £52,397, OFGEM contributes £15,179 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .
Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.
About facilities & operations roles for ex-police
Operations, facilities and site management roles. Running a shift, a custody suite or an operational unit is people-and-process management employers can use from day one.
See all facilities & operations jobs in London →Why this fits a police background
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Advertised UK ranges, editorial estimates reviewed July 2026
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