Operations Manager

About this role

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves

As Operations Manager, you'll serve as the essential on-site presence and key point of contact for our clients and stakeholders, ensuring seamless daily operations across the facility. You'll assist the Centre Manager in overseeing operational budgets, leading both planned and reactive maintenance programs, and managing vendor relationships to deliver exceptional service outcomes. This role requires you to champion compliance and risk management initiatives, ensuring the property meets all regulatory standards while maintaining a safe environment for all occupants.

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and this position offers you the opportunity to make a tangible impact through operational excellence. You'll proactively engage with retailers, contractors, and stakeholders to build strong relationships and deliver solutions that exceed expectations. What sets JLL apart is our culture of collaboration, locally and across the globe, and in this role you'll experience that collaboration firsthand as you work with diverse teams to drive continuous improvement across all operational functions.

An overview of the role

• Implement and maintain comprehensive property risk management programs including regular audits, ensuring escalation and incident reporting procedures are tested and reviewed in line with legislation
• Ensure strict compliance with OH&S, environmental standards, Building Code of Australia, Australian Standards, Disability Discrimination Act, and all relevant health and safety regulations
• Manage contractor and vendor relationships to ensure services are delivered safely, on time, and within budget while adhering to house rules and safe working methods
• Oversee all procurement activities to ensure alignment with client procurement guidelines and JLL best practice standards
• Plan and manage all contracts professionally, ensuring delivery meets agreed contractual metrics and stays within approved budgets
• Actively monitor and manage the centre's operational budgets to meet or exceed financial targets
• Serve as the primary on-site facilities contact for retailers and stakeholders, building effective relationships across multiple organizational levels
• Prepare and deliver comprehensive monthly reports covering incidents, capex tracking, budget status, contract expiry profiles, compliance regimes, and planned maintenance program updates
• Drive continuous improvement initiatives by challenging the status quo and implementing holistic, long-term solutions to operational challenges

Sounds like you? This is what we are looking for

• Bachelor's degree in facilities management, building management, business, or related field with 3-5 years of experience in facilities, property management, hospitality, or related sectors
• Demonstrated experience working in retail-related assets or retailer environments
• Strong knowledge of local occupational health and safety requirements and regulations
• Proven contractor management experience with ability to manage vendors effectively
• Understanding of technical property systems including CRAC units, chiller systems, fire protection systems, mechanical and electrical systems, and BMS systems
• Proven capacity to interpret and manage commercial contracts
• Experience managing operational budgets and delivering financial outcomes
• Excellent planning and organizational skills with proven ability to manage multiple operational matters simultaneously
• Strong verbal and written communication skills with a customer service-oriented attitude and ability to build effective stakeholder relationships
• Self-motivated, detail-oriented professional who thrives in fast-paced environments and remains flexible when adapting to rapidly changing situations

Benefits

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Interested candidates, please apply following the link below quoting job reference number REQ525924

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

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