Operations Manager

About this role

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves

As Operations Manager, you'll serve as the essential on-site presence and key point of contact for our clients and stakeholders, ensuring seamless daily operations across the facility. You'll assist the Centre Manager in overseeing operational budgets, leading both planned and reactive maintenance programs, and managing vendor relationships to deliver exceptional service outcomes. This role requires you to champion compliance and risk management initiatives, ensuring the property meets all regulatory standards while maintaining a safe environment for all occupants.

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and this position offers you the opportunity to make a tangible impact through operational excellence. You'll proactively engage with retailers, contractors, and stakeholders to build strong relationships and deliver solutions that exceed expectations. What sets JLL apart is our culture of collaboration, locally and across the globe, and in this role you'll experience that collaboration firsthand as you work with diverse teams to drive continuous improvement across all operational functions.

An overview of the role: Implement and maintain comprehensive property risk management programs including regular audits, ensuring escalation and incident reporting procedures are tested and reviewed in line with legislation

Ensure strict compliance with OH&S, environmental standards, Building Code of Australia, Australian Standards, Disability Discrimination Act, and all relevant health and safety regulations

Manage contractor and vendor relationships to ensure services are delivered safely, on time, and within budget while adhering to house rules and safe working methods

Oversee all procurement activities to ensure alignment with client procurement guidelines and JLL best practice standards

Plan and manage all contracts professionally, ensuring delivery meets agreed contractual metrics and stays within approved budgets

Actively monitor and manage the centre's operational budgets to meet or exceed financial targets

Serve as the primary on-site facilities contact for retailers and stakeholders, building effective relationships across multiple organizational levels

Prepare and deliver comprehensive monthly reports covering incidents, capex tracking, budget status, contract expiry profiles, compliance regimes, and planned maintenance program updates

Drive continuous improvement initiatives by challenging the status quo and implementing holistic, long-term solutions to operational challenges

Sounds like you? This is what we are looking for: Bachelor's degree in facilities management, building management, business, or related field with 3-5 years of experience in facilities, property management, hospitality, or related sectors

Demonstrated experience working in retail-related assets or retailer environments

Strong knowledge of local occupational health and safety requirements and regulations

Proven contractor management experience with ability to manage vendors effectively

Understanding of technical property systems including CRAC units, chiller systems, fire protection systems, mechanical and electrical systems, and BMS systems

Proven capacity to interpret and manage commercial contracts

Experience managing operational budgets and delivering financial outcomes

Excellent planning and organizational skills with proven ability to manage multiple operational matters simultaneously

Strong verbal and written communication skills with a customer service-oriented attitude and ability to build effective stakeholder relationships

Self-motivated, detail-oriented professional who thrives in fast-paced environments and remains flexible when adapting to rapidly changing situations

Benefits

Great employee discounts off fitness, wellbeing & other renowned brands

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

Employee assistant program

Novated Lease for EV cars

Paid time off for volunteer work

Career Opportunities with Australia's #1 Commercial Real Estate firm

Premium offices

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Interested candidates, please apply following the link below quoting job reference number REQ525924

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

About facilities & operations roles for ex-police

Operations, facilities and site management roles. Running a shift, a custody suite or an operational unit is people-and-process management employers can use from day one.