Operations Manager - M4 Corridor

About this role

Elior – A Workplace That Works for You

Are you an experienced Operations Manager with a passion for delivering outstanding service across multiple sites?

We’re looking for a commercially focused Operations Manager to join our Healthcare division, overseeing 16 sites across the M4 corridor and delivering high-quality catering services within retirement living communities.

This is a fantastic opportunity for someone who thrives in a fast-paced, multi-site environment and enjoys developing people, strengthening client relationships and delivering exceptional customer experiences.

What you’ll be doing…

As an Operations Manager, you’ll be responsible for the operational and commercial performance of your sites, leading and developing teams to deliver an efficient, high-quality service to Elior UK, our customers and clients.

• Leading, motivating and developing teams across multiple sites
• Supporting Site Managers with recruitment, training, development and performance management
• Managing budgets and identifying opportunities to improve financial performance
• Building strong internal and external relationships, including client liaison and management reporting
• Driving operational excellence, customer service and consistently high standards
• Supporting menu planning and ensuring food quality and service standards are maintained
• Planning and delivering effective mobilisation and demobilisation of contracts, working with relevant support functions
• Ensuring sites operate in line with Elior’s policies, procedures, compliance requirements and brand standards

Working Pattern: 5 Days over 7 | Monday to Friday | Field Based

Job ID: 7431

What can you bring?

• Proven experience managing multiple sites and teams, ideally within contract catering or a similar multi-site environment
• Strong commercial understanding, with experience managing budgets, controlling costs and driving financial performance
• Experience building and maintaining successful client and customer relationships
• A genuine passion for delivering customer service excellence
• The ability to inspire, motivate and develop large, diverse teams
• Strong communication, organisational and relationship-building skills
• A proactive approach with the ability to manage competing priorities effectively

Experience of contract catering is desirable, but we’re also open to candidates with strong transferable multi-site operational experience.

Brilliant Work Deserves Brilliant Perks!

At Elior, we believe that when you love where you work, it shows. That’s why we make sure our team feels appreciated, supported, and set up for success! Here’s what’s waiting for you:

• Free, tasty meals – Enjoy tasty, nutritious food on us while you work!
• Flexible working – including part time roles, because life doesn’t run on a 9-5 schedule.
• Plenty of Time to Unwind – generous holiday allowance of 33 days, with the option to buy more.
• Leave for life’s important moments – whether family, personal or unexpected.
• Give back time – paid volunteering days for the causes you care about.
• Room to grow – career development and learning opportunities for all stages of your career.
• Wellbeing first – mental health support and wellbeing perks.
• Financial security – pension schemes and life assurance.
• Drive in Style – Enjoy a company car or car allowance

One small thing— we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage.

Why You’ll Love Working Here

We’re a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day.

And here’s the best part - 87% of our team say they’re proud to work here! Why? Because we create a place where you’re listened to, trusted, supported, and valued.

Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you’re passionate and ready to grow, we want to hear from you!

We Celebrate You!

At Elior, diversity and inclusion aren’t just policies, they’re who we are. We know that different perspectives make us stronger, and we’re dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.

Need any support or adjustments during the application process? Just let us know - we’re happy to help!

Ready to join us? Hit ‘Apply Now’ and let’s chat!

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