Operations Manager

About this role

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

✅**Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are currently recruiting for an experienced Operations Manager to provide senior operational leadership across The Home Office portfolio.

The successful candidate will manage contract delivery teams across services ensuring all activities are completed safely, compliantly, on time, within budget and to the required quality standards.

Key Responsibilities

• Ensure all works are delivered safely, on time, within budget and to the required quality standards.
• Take responsibility for operational service delivery, risk and compliance across the region.
• Lead site-based and mobile contract delivery teams across Hard FM..
• Own the customer relationship, promoting a collaborative, one-team approach.
• Act as the senior escalation point for operational issues, incidents and service failures.
• Lead incident investigations, identify root causes and implement effective corrective actions.
• Carry out technical inspections, building walkarounds and operational audits.
• Proactively identify maintenance, compliance and service-improvement requirements.
• Monitor contract performance against KPIs, SLAs and statutory obligations.
• Manage operational budgets, resources, suppliers and subcontractors.
• Ensure planned and reactive maintenance activities are completed and properly documented.
• Produce clear operational, compliance and performance reports for clients and senior management.
• Drive continuous improvement across service delivery, safety, quality and customer satisfaction.
• Support business continuity planning and provide leadership during critical incidents.
• Coach and develop operational managers and team members, promoting accountability and high performance.

Essential Hiring Criteria

• Applicants must have the right to work in the UK.
• Senior management experience within facilities management.
• Proven experience managing Hard FM services
• Experience managing operational site-based or mobile teams.
• Strong understanding of technical building services, planned maintenance and reactive works.
• Experience managing risk, statutory compliance, incidents and service failures.
• Strong commercial awareness, including budget and contract-performance management.
• Valid CSCS card.
• Relevant health and safety qualification, such as IOSH, NEBOSH or SMSTS.
• Excellent client and stakeholder-management skills.
• Strong presentation and written report-writing ability.
• Good IT skills, including advanced Microsoft Excel.
• Ability to complete full disclosure and Government baseline security clearance.
• Ability to obtain and maintain the required SC Clearances
• Willingness to work flexibly

Personal Attributes

• Credible and confident operational leader.
• Strong customer and commercial focus.
• Calm and decisive when managing incidents and escalations.
• Proactive and solutions-focused.
• Strong attention to detail.
• Able to manage competing priorities in a fast-paced environment.
• Collaborative, accountable and committed to continuous improvement.

How to Apply

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

About facilities & operations roles for ex-police

Operations, facilities and site management roles. Running a shift, a custody suite or an operational unit is people-and-process management employers can use from day one.