Area Operations Manager

About this role

Area Operations Manager

Package: £35,000 - £38,000 + Car Allowance (£350 per month)

Primary Purpose of the Position

The role requires flexibility to respond to operational needs and occasional out-of-hours support when required. The role requires flexibility to respond to operational needs and occasional out-of-hours support when required. There is also an opportunity to grow within the business, for ambitious candidates in search of career progression.

Reporting

• Reporting directly to the ROM (Regional Operations Manager)
• Reporting indirectly to the Operations Director

Main Duties of the Position

• Respond to all client concerns quickly and professionally
• Recruitment
• Provide support to improve performance
• Managing poor performance effectively and within company policies/procedures
• Work alongside HR where necessary to provide support with employee relations and HR disciplinary procedures
• Ensure there is a visible presence on-site at all times
• Audits/Payroll timesheets
• Health and Safety checks and training
• Ensure monthly site budgets are met
• Order consumables and materials for sites via the online system

Desired Skills and Experience

• A positive hands-on approach with the ability to multitask.
• Organised with a 'can do' attitude
• Maintain consistency under pressure
• Excellent attention to detail
• Ability to travel regularly between multiple client sites across the region. A driving licence and access to a vehicle may be beneficial for this role.
• Candidates must be able to satisfy client security vetting requirements, which may include residency checks and background screening.

Other Information

• The ideal candidate will have a background ideally within a heavily client-focused multi-site service or facilities management organization.
• The role includes a rota covering occasional evenings, weekends, and bank holiday periods, with advance notice provided wherever possible.
• Proven attention to detail and commitment to excellence in service standards is essential
• Experience in financial forecasting, budgeting, and analysis is required.

Benefits

· Work-from-home Fridays (after probation)

· Centrally located premium office in London with shower and cycling facilities

· Enhanced maternity, paternity, and shared parental leave.

· Subsidized gym membership

· Free fruit, snacks, and drinks in the office

· Genuine career opportunities with a ‘promote from within’ culture

· Continuous training and personal development programs

· Employee of the Quarter awards plus annual Cleanology Awards

· Regular company-funded social events throughout the year

· Cake and bubbles for all HQ birthdays

· Annual weekend away competition for HQ team to Europe

· Three fully paid sick days

· 25 days of annual leave

Job Types: Full-time, Permanent

Pay: £35,000.00-£38,000.00 per year

Application question(s)

• Are you happy with regular travel?

Experience

• Cleaning Industry: 3 years (preferred)

Licence/Certification

• Driving Licence (preferred)

Work Location: On the road

About facilities & operations roles for ex-police

Operations, facilities and site management roles. Running a shift, a custody suite or an operational unit is people-and-process management employers can use from day one.