Operations Manager

About this role

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply — you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

Over the last 30 years, Touchstone have identified different opportunities that have shaped our development. As part of the wider Places for People Group, we offer professional property management and create the best experience for our customers. So, what are you waiting for? Join a Community that cares about you!

More About The Team

Reporting to the Portfolio Manager, we are looking to recruit an Operations Manager on a permanent basis.

This role is based at Touchstone Bath. Core hours are Monday to Thursday 9am–5.30pm and Friday 9am–5pm. After an initial training period of 2–4 weeks, this role offers hybrid working with 3 days at home.

More About Your Role

The Operations Manager leads the day-to-day delivery of property and tenancy management services for our social housing portfolio, ensuring high standards of customer service, regulatory compliance, and operational performance.

You will manage the full tenancy lifecycle — including void management, rent collection, maintenance coordination, tenancy administration, and compliance — and will line manage a team of Maintenance Controllers, Void Coordinators, Customer Advisors, and Credit Controllers.

You will ensure services are delivered in line with current legislation and best practice, including the Housing Act, Decent Homes Standards, Awaab's Law, and consumer regulatory standards. You will manage complaints, oversee contractor performance, and report regularly on KPIs and financial performance to the Portfolio Manager.

This is also a fantastic opportunity to develop a broad range of skills — spanning compliance, financial management, customer service, team leadership, and contractor oversight — that are highly transferable across a wide variety of roles within the housing sector.

For more information please download our job profile available on our website.

At Places for People, we are committed to a safe working environment so a basic DBS check is mandatory.

More About You

The successful candidate will have

• Demonstrable experience working within the social housing sector
• Sound working knowledge of landlord obligations and relevant legislation, including Decent Homes Standards, Awaab's Law, and consumer regulatory standards
• Experience delivering property and tenancy management services with a focus on compliance and customer satisfaction
• A proven track record of leading and managing a team
• Strong organisational and financial skills, including an understanding of rent accounting and void costs
• A customer-focused approach with effective complaint handling experience

Desirable: a relevant professional qualification (CIH, IRPM or equivalent), or working towards one.

The Benefits

We are a large, diverse, and ambitious business which will give you job security and all the challenge you could wish for. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.

Benefits

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier, which can include:

• Excellent holiday pay and sick pay
• Pension with matched contributions
• Training and ongoing professional development
• Extra perks including huge discounts and offers from shops, cinemas and much more

What's next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.

W*e understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We*can't promise to give you exactly what you want, but we promise not to judge you for asking.

If you are a recruitment agency please note we operate a PSL and do not take cold calls

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities

About facilities & operations roles for ex-police

Operations, facilities and site management roles. Running a shift, a custody suite or an operational unit is people-and-process management employers can use from day one.