Player Protection Officer

About this role

Department: Risk & Compliance

Type: Full-time - working a flexible schedule of 5 days out of 7, including shifts that include weekends and may end as late as 9:00pm.

Do yo have experience in AML? Are you passionate about safeguarding players and ensuring ethical gaming practices? Do you thrive in a fast-paced, impact-driven environment where no two days are the same? If so, we want to hear from you!

Join our forward-thinking Player Protection team, the first line of defence in protecting both our players and our business from evolving risks such as gambling harm, fraud, and money laundering. This is a pivotal role where your analytical mindset, regulatory knowledge, and compassionate communication skills will make a real impact.

In return for everything you bring, we offer an exciting role in a rapidly expanding business and a competitive rewards package which includes

• Help@Hand - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App - for your mental wellbeing approved by the NHS
• Buzz Brights Apprenticeships
• Buzz Brilliance Awards - Employee Recognition Scheme
• Buzz Learning, our digital learning platform with access to 100s of online courses
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 5 weeks Annual Leave plus Public Holidays
• Buy Holidays Salary Sacrifice Scheme - opportunity to buy an extra week’s holiday (if eligible)
• Staff discount 50% off bingo tickets, food & soft drinks
• Refer a Friend Rewards for Support Centre and Club Management roles
• Life Assurance
• Pension Scheme

What You’ll Be Doing

• Conducting risk assessments and forensic profiling of customer accounts
• Investigating escalated cases of fraudulent activity and suspicious behaviour
• Engaging with customers to understand their circumstances and ensure safe play
• Leading Enhanced Due Diligence (EDD) investigations, including Source of Funds/Wealth reviews
• Maintaining accurate records and completing Suspicious Activity Reports (SARs)
• Collaborating with retail and digital teams to create a seamless safer gambling experience
• Presenting findings to senior governance meetings and contributing to policy improvements

What You’ll Bring

• Proven experience in Player Protection within a regulated environment (iGaming, Bingo, Casino, or Finance)
• Strong understanding of key regulations: POCA, TACT, LCCP, GDPR, and the Gambling Act
• Hands-on experience with Customer Due Diligence (CDD) and EDD procedures
• Excellent communication skills and the ability to handle sensitive conversations with empathy
• A sharp eye for detail and a proactive, investigative mindset
• Proficiency in Microsoft Office (Excel, Word, OneNote, PowerPoint)
• Ability to work independently and as part of a remote team

Desirable Extras

• ICA Certificate in KYC, CDD, or AML
• Experience compiling reports and presenting findings to senior stakeholders

Why You’ll Love It Here

• You’ll be part of a passionate team that puts player safety at the heart of everything
• You’ll have the opportunity to shape safer gambling practices and drive real change
• You’ll work in a supportive, collaborative environment with room to grow

Ready to make a difference? Apply now and help us protect what matters most.

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About close protection roles for ex-police

Close protection, executive protection and residential security team roles. Firearms, protection command or armed-response experience commands a premium; SIA CP licence usually required (training often funded).