Product Operations Manager

About this role

Murphy AI deploys voice AI agents that help banks collect debt. We’ve built a fully-fledged platform designed to optimize recovery rates while maintaining respectful and personalized communication. Our advanced automation streamlines the process of collecting overdue invoices for banks and other industries, providing a seamless and effective solution.

Our AI-powered agents adapt instantly, engaging with debtors across channels like voice, messengers, email and sms to maximize results while preserving trust. By combining advanced artificial intelligence with powerful automation, we’re setting a new standard for how businesses recover payments.

As a fast-growing startup that has already made an impact within less than a year in the market, *we are building a talented team to scale our operations and drive our vision forward

We're looking for a Product Operations Manager to scale Murphy. We need someone to deploy into new territory, impose order on chaos, and stand up the operation — then do it again in the next market. You'll own the expansion playbook, partners and vendors, product quality and enable x1,000 growth of the company that proved its product-market-fit. This is a founder's right hand on execution and operations, with outsized leverage over where the company goes.

Murphy builds AI voice agents that collect overdue debt for banks: more recovered, faster, cheaper, fully compliant, and respectful to the debtor. We're live with Santander, Revolut, BBVA and dozens others. We've proven the product in large-scale pilots with top-tier banks — now we're taking it into every market and every adjacent business, and we need someone to own that expansion end to end.

What you'll do

• Productise expansion. Turn a new country from a bespoke project into a repeatable playbook: localised voice, policies, compliance per market, so we go live in weeks, not quarters.
• Be the operating system of the product org. Own the planning cadence, the metrics and the prioritisation across bets, so a small team makes big, fast, well-sequenced calls.
• Dive deep and problem solve. Get to the roots of complex problems, understand all the nuances and design solutions that solve the root cause elegantly.

Who you are

• A builder and an operator. You've converted uncertainty and chaos into a well-oiled execution machine — a process, a team, or a function — whether as a founder, an operations lead, a PM, or a military officer who's stood up and led an operation under pressure.
• You own outcomes, and you never settle. You hold people accountable and demand a high execution excellence bar under speed.
• You have a STEM degree, and you were top of your class. You're technical, rigorous with numbers, and have a strong philosophy of a champion.
• AI-native, ruthless on quality. You reach for AI to automate and streamline by default — and you know exactly where it gets sloppy. You never let that through, and you control quality rigorously.
• You don't need a collections or fintech background. We'd rather teach the domain to a killer than hire a lifer who can't ship — you'll pick up regulation, unit economics and a new market cold, fast.

What we offer

Fair equity with enormous upside potential.

Real Ownership - Murphy's strategy is yours to drive.

Small team, high autonomy, and outsized impact.

️ The founding team's direct attention, and a category with a $300B+ industry behind it.

Hybrid & Flexible: Our default setup is hybrid – 3 days a week at our office, and 2 days of remote work.

Our Process

1️⃣ First Interview – Getting to Know You

A conversation with a future teammate who’s excited to find a new colleague. We’ll talk about your story, what drives you, and what you’re looking for next—no trick questions, just a genuine exchange.

2️⃣ Second Interview – Deep Dive

You’ll meet the Hiring Manager and potentially another team member. This is a more technical discussion where we explore your skills in detail, walk through real scenarios, and answer any questions you might have about the role.

3️⃣ Tech Assessment or Business Case

A practical exercise to see how you approach challenges similar to those you’d tackle at Murphy. You’ll have time to reflect and showcase your thinking—no rush, no surprises.

4️⃣ Call with the Founders

Our founders meet every team member and it’s a great opportunity for you to learn about the company and its direction.

To learn more about how we hire and what to expect at every step, feel free to explore our Hiring Guide!

We are committed to building a diverse, inclusive, and equitable workplace where everyone, regardless of background, identity, or experience, feels valued and empowered to thrive. We believe that different perspectives drive innovation and success, and we actively foster an environment where all voices are heard and respected.

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