About this role
Our client is a major listed residential property business and one of the leading names in the UK's fast-growing build-to-rent sector. They invest in, design, develop and operate their own homes, so the buildings you'd look after are genuinely theirs to get right rather than just a contract to service. Their developments come with proper amenity space and dedicated resident teams, and the business is expanding quickly, so there's plenty going on.
The role
Reporting to a Senior Facilities Manager, you'll take responsibility for hard and soft FM across a portfolio of residential developments in London. You'll keep sites safe, compliant and well maintained, manage contractors and refurbishment projects, and stay on top of budgets and planned maintenance through the CAFM system. Build-to-rent sites are visited weekly and others monthly, so this is a hands-on, out-and-about role across the city rather than a desk job. You'll also line manage a small team.
What you'll be doing
- Set and maintain high standards for facilities, health, safety and environmental management across the portfolio, keeping compliance actively managed
- Own statutory and planned maintenance, making sure PPM schedules and records in the CAFM system stay accurate and up to date
- Forecast and control spend across reactive, planned and enhancement works, and review cost trends across the portfolio
- Manage contractors and service providers, inspecting and signing off the quality of external works
- Oversee inspection, maintenance and repair of key health and safety areas across residential developments
- Line manage your team, carry out regular site inspections and instruct works as needed
Skills and experience
Essential
- Extensive facilities management experience at a senior level
- A proven track record across health, safety, environmental and project management
- Membership of a recognised professional body such as IWFM, MCIOB, MRICS, IFMA or IOSH, or equivalent
- Solid knowledge of fire safety legislation, including the Regulatory Reform (Fire Safety) Order 2005
- Confident using FM and CAFM software systems
- A full UK driving licence and eligibility to drive in the UK
Desirable
- A formal qualification in building, engineering or construction, alongside a recognised FM qualification
- Experience within residential or build-to-rent property
- Working knowledge of HMO legislation, the Housing Act and the Housing Health and Safety Rating Scheme
About facilities & operations roles for ex-police
Operations, facilities and site management roles. Running a shift, a custody suite or an operational unit is people-and-process management employers can use from day one.
See all facilities & operations jobs in London →Why this fits a police background — match score 70/100
- Working to legislation & regulation
What facilities & operations roles pay ex-police
Advertised UK ranges, editorial estimates reviewed July 2026
| Operations coordinator | £28,000–£36,000 |
| Facilities manager | £38,000–£52,000 |
| Operations manager | £45,000–£60,000 |
| Senior / regional operations manager | £55,000–£75,000 |