About this role
Glass House Retreat, near Upminster, Essex- No access via public transport- access to a car and driving license essential!
Part Time employment
Role is offered as either 3 days a week. (Shift Work Mon-Sun - must be fully flexible)
Competitive salary + benefits
28 day annual leave on a pro-rata basis
Employee discount
Retreat stays and treatment discounts
Employee of the month rewards
Use of the all facilities
Complimentary meals twice weekly
Website: www.glasshouseretreat.co.uk
As we grow from strength to strength, we are searching for another Duty Manager to join our ever-growing team. Would you like to be part of a dynamic team delivering unique, world-class services to our clients? If so, read on …
As the manager of the the day to day running, you would play a very important role in the day to day operations of the Retreat, by overseeing all departments & should strive to maintain and motivate the entire team, and able to create a culture of care and service excellence among employees. In addition to this you will assist front of house with all hotel reservations and overseeing the customers journey from start to finish.
Knowledge & Skills
· Excellent understanding of the hospitality industry.
· Experience of managing/supervising a team.
· Experience of working in the hospitality industry.
· Experience of financial acumen
. A history of a customer facing roles, fully competent and confident in resolving complaints
· The ability and confidence to lead the team
· Sound decision making skills
· Exceptional organisational skills and ability to organise own work and priorities effectively.
· Computer literate and fully familiar with hospitality industry IT systems, software packages in general, databases and Microsoft Office Suite and reservation skills.
· Excellent spoken and written skills in the English language, including ability to produce correspondence and reports to a high standard.
· Able to solve problems and take appropriate decisions in the absence of the senior management and within permitted discretions.
· Able to work under pressure
Shift times - Monday to Sunday. Full Flexibility is required.
Early - 7am-4pm
Mid - 8-5pm
Late - 11.00am-8.00pm
Working at least 2 weekends per month - 1.5 weekends off minimum.
Access to a car and a driving licence required.
Job Types: Part-time, Permanent
Pay: From £18,007.08 per year
Benefits
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site gym
- On-site parking
- Referral programme
- Store discount
Experience
- Hospitality: 1 year (required)
Licence/Certification
- Driving Licence (required)
Work Location: In person
About facilities & operations roles for ex-police
Operations, facilities and site management roles. Running a shift, a custody suite or an operational unit is people-and-process management employers can use from day one.
See all facilities & operations jobs in London →Why this fits a police background
- Ops & shift-command route
What facilities & operations roles pay ex-police
Advertised UK ranges, editorial estimates reviewed July 2026
| Operations coordinator | £28,000–£36,000 |
| Facilities manager | £38,000–£52,000 |
| Operations manager | £45,000–£60,000 |
| Senior / regional operations manager | £55,000–£75,000 |