Security Control Room Operator

About this role

Job Description

At Aberdeen, our ambition is to be the UK’s leading Wealth & Investments group.

Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and retain the industry’s best talent.

Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients, customers, colleagues, shareholders, and society.

We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent.

Aberdeen comprises three businesses, interactive investor (ii), Investments, and Adviser, each of which focuses on meeting and adapting to our clients’ evolving needs.

interactive investor, the UK’s second largest direct-to-consumer investment platform, enables individuals in the UK to plan, save, and invest in the way that works for them.

Our Adviser business provides financial planning solutions and technology for UK financial advisers, enabling them to create value for their customers.

Our Investments business is a specialist asset manager that focuses on areas where we have both strength and scale to capitalise on the key themes shaping the market, through either public markets or alternative asset classes.

About The Department

The Security and Resilience Control Centre (SaRCC) operates 24/7/365 and provides Aberdeen with centralised oversight of office locations, travellers, and incident escalation needs. The department is staffed by one Operator and one Controller per shift, both working closely together and supported by the SaRCC Specialist. SaRCC serves as the single point of contact for technical security issues, incident coordination and crisis escalation, ensuring continuity and a high‑quality response across the estate.

As a Security Control Room Operator, you will monitor and operate Aberdeen’s integrated technical security systems, including CCTV, access control, alarm monitoring and building management tools. You will join a small, collaborative team working 12‑hour shifts on a four‑days‑on, four‑days‑off, four‑nights‑on rotation covering weekdays, weekends and public holidays.

Your role includes handling access enquiries, running daily access reports, responding to incidents, supporting building evacuations, answering calls and emails, and maintaining situational awareness across the Aberdeen estate. There is significant on‑the‑job learning, supported directly by the Controller, and strong long‑term progression opportunities for individuals who want to build a career in corporate security operations. Enhanced rate overtime opportunities are available.

Key Responsibilities

• Support and direct Security Officer personnel, ensuring clear communication and collaboration.
• Maintain competence in technical security, building management and global travel tracking systems across monitored sites.
• Support briefing and debriefing at each shift.
• Adhere to operational processes and ensure daily tasks are completed and recorded.
• Prepare and present operational management and incident reports.

About The Candidate

• Experience or understanding of access control, CCTV, alarm response and security operations.
• Good PC skills and confidence using Microsoft systems.
• Ability to remain calm under pressure and make decisions across multiple tasks.
• Strong interpersonal and communication skills, including written reporting.
• Experience in and knowledge of Incident Management process, Command and Control.
• Corporate security, police or military background desirable but not essential.

Aberdeen is a Disability Confident Committed employer. We are committed to offering an interview to applicants with a disability who meet the minimum criteria for the role. If you would like to request any reasonable adjustments during the recruitment process, please let us know.

Our Benefits

There's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported.

When you join us, your reward will be one of the best around. This includes 20 days’ annual leave, a 16% employer pension contribution, a discretionary performance-based bonus (where applicable), private healthcare and a range of flexible benefits – including gym discounts, season ticket loans and access to an employee discount portal. You can read more about our benefits here.

Our Business

Enabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas – our vectors of growth – focused on our clients’ changing needs. You can find out more about what we do here.

An inclusive way of working

Whatever way you like to work, if you have the talent and commitment to join our team, we’d like to hear from you.

At Aberdeen we’ve adopted a ‘blended working’ approach. This approach combines the benefits of face-to-face collaboration, coaching and connecting in our offices with the flexibility of working from home. It enables colleagues to find a balance that works for their roles, their teams, our clients and our business.

An inclusive culture, where diverse perspectives drive our actions, is at the core of who we are and what we do. If you need assistance with your application, or a reasonable adjustment to your interview arrangements – for example, because you are neurodivergent, or have a physical, sensory, cognitive, mental, visible or invisible disability – please let us know and we’ll be happy to help.

We’re committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense – this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone.

If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.

About security roles for ex-police

Security management, operations and consultancy roles. Years of operational policing — command, incident response, public order — translate directly into corporate security, and employers in this sector actively rate police experience.