Security Manager

About this role

Who We Are

Founded in 1882, Tottenham Hotspur is an iconic English football club, playing in the Premier League and Women’s Super League. From North London to the world, our fanbase spans continents, cultures, and generations. Spurs is a club that’s always dared to push boundaries, breaking new ground and rewriting history.

We offer world-class facilities: In 2019, we opened our state-of-the-art Stadium, a £1 billion landmark that’s the beating heart of North Tottenham’s transformation. More than just a football ground, it’s an engine of change — creating 4,000 jobs and injecting £300 million into the local economy every year.

We’re at our brightest when we’re all together. Our Club, our teams, our community.

There is only one Hotspur. Tottenham Hotspur.

The Role

We’re currently recruiting a Security Manager within our Operations Department to help us take things to the next level.

About You

• Thinks ahead, generates innovative ideas
• Values & respects others, builds relationships, collaborates
• Gets things done, delivers to highest of standards, takes responsibility
• Strong work ethic with drive and determination
• Sound judgement and decision-making skills, with a ‘hands on’, problem solving approach, able to remain calm under pressure and take control of incidents
• Experience in writing procedures and reports
• A passion for technology and security safeguarding
• Strong Project Management Skills (administration and orientation skills)
• Good computer skills
• Self-driven and “can do” attitude
• Flexible/adaptable and professional approach to work
• Ability to mentor and develop others and a Team player
• Sound knowledge of Health and Safety
• Experienced working with security systems, would have ideally implemented systems
• Ability to work under pressure, remain calm and focused
• Excellent communication skills – providing verbal and written communication that is outstanding to direct reports, service provides, stakeholders and senior management.

Key responsibilities and targets

• Day to day delegated responsibility for all aspects of the security service (physical/personnel and systems) across the Club’s campus on both match and non-match days.
• Responsible for assisting with the creation, implementation and regular review of the THFC security policy and procedures.
• Required to ensure that both physical and technical (system) resources are appropriately and efficiently allocated to key locations and that these are regularly appraised as being ‘fit for purpose’ and ‘best in class’ in order to deliver a safe and secure experience for all staff, contractors and visitors at all times.
• All physical security to all on site customers is delivered in line with either official THFC security policy or CPNI guidelines for best practice.
• To support the development and implementation of the various Security Operations Manuals and Assignment Instructions used by all security personnel to cover duties, individual instructions for each position, attendance, use of security equipment, dress standards and training.
• Required to ensure that all Security personnel understand and comply with their responsibilities for both security compliance and governance.
• To assist in the management of any/all third-party security service providers including ensuring that they deliver services in line with both contractual terms and specific THFC instructions including checks on recruitment, vetting and training standards
• Assisting in the provision of regular security audits and evaluation and creation of event and/or task specific risk assessments, method statements and safe systems of work.
• Required to be fully conversant with the various security management systems in place across the Club’s estate to troubleshoot, audit and train end users (where required) in their use and reporting functions.
• Ensuring safe working practices are adopted and compliance with all relevant legislation
• Represent the Club and/or Security department at both internal and/or external meetings as required/necessary.
• Responsible for any carrying out detailed investigations – where necessary - involving either system or personnel failures in relation to the Club and its security including the preparation of appropriate reports and/or the hosting 1-2-1 meetings or similar with any/all individuals involved in such incidents.
• Report any significant security breaches to the Head of Security and Stadium Director, undertake full investigations and recommend course of action
• Responsible for incident management, during any security related incident or emergency
• Ensure all business recovery/contingency plans and procedures held with the security control rooms are constantly reviewed and up to date

What you will bring

• Qualified with recognised Security qualifications and experienced with a thorough understand of the Security industry
• Experience of working at a high technical level within a complex Security environment
• Project Management and Contract Management experience
• Thorough understanding of statutory and legislative requirements
• Good leadership skills
• Experience in managing direct reports
• Highly experienced in managing Security contracts
• Able to demonstrate delivering ‘best in class’ Security services to large footfall events and iconic buildings
• Health and Safety trained to IOSH ‘Managing Safely’ level or higher

Safeguarding & Recruitment Statement

Safeguarding is fundamental to the success in all that we do. The Club follows a Safer Recruitment process for all roles. Successful candidates are to be reminded they would be subject to proportionate background, DBS and reference checks as required for this role.

We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.

Reasonable Adjustments

We are committed to providing an inclusive and accessible recruitment process and will make reasonable adjustments at any stage of the application or interview process to support candidates with disabilities or specific needs. Please let us know if you require any adjustments so that we can ensure you have a fair and positive experience.

Please note that we reserve the right to close this vacancy early should we receive a high volume of applications or due to business needs, so early applications are encouraged.

About security roles for ex-police

Security management, operations and consultancy roles. Years of operational policing — command, incident response, public order — translate directly into corporate security, and employers in this sector actively rate police experience.