Security Operations Manager

About this role

Security Operations Manager - London Portfolio

Take Ownership. Drive Standards. Build Trusted Client Relationships.

We are looking for an experienced and ambitious Security Operations Manager to lead a portfolio of prestigious client locations across London.

This is an opportunity for a security professional who thrives on building strong client partnerships, leading high-performing teams, and delivering exceptional standards of service. You will be responsible for operational excellence across multiple sites, ensuring our clients receive a professional, proactive, and commercially focused security service that exceeds expectations.

You will manage a team of Security Officers, Site Supervisors and Relief Officers, ensuring every site is staffed, compliant, and operating at the highest level while acting as a trusted advisor to clients and a visible leader to frontline teams.

Key Responsibilities

Client Relationship Management

• Act as the primary operational contact for clients, developing strong and trusted partnerships.
• Understand client priorities and ensure security services consistently align with contractual requirements and business objectives.
• Lead regular client meetings, performance reviews and service improvement discussions.
• Produce and present monthly KPI reports, operational updates and improvement plans.

Operational Leadership

• Lead the delivery of security services across a multi-site portfolio within London.
• Ensure all contracted and additional works are appropriately resourced with suitably trained and vetted personnel.
• Maintain a visible leadership presence through regular site visits, including evenings and weekends where required.
• Drive service excellence, ensuring all sites consistently achieve contractual KPIs, audit standards and compliance requirements.

People Management & Development

• Recruit, develop, coach and inspire security teams to achieve outstanding performance.
• Conduct regular performance reviews, welfare meetings and development discussions.
• Build a culture of accountability, engagement and continuous improvement.
• Support employee relations matters in partnership with HR, ensuring fair, consistent and timely resolutions.

Compliance, Governance & Risk

• Ensure full compliance with industry standards, legislation and company policies, including BS7499, BS7858 and related regulatory requirements.
• Monitor operational risk, identifying opportunities to enhance service delivery, resilience and client confidence.
• Support investigations, incident management and liaison with emergency services and external agencies as required.

Wider Business Contribution

• Support the wider operational leadership team and participate in Duty Manager responsibilities.
• Identify opportunities to improve processes, enhance client experience and drive operational efficiencies.
• Collaborate with colleagues across the business to support growth, retention and service development initiatives.

About You

We're looking for a confident and credible security leader who combines strong operational expertise with excellent relationship management skills.

Essential Experience

• Proven experience managing a multi-site security portfolio.
• Strong client relationship management experience within a corporate or professional services environment.
• Experience leading, motivating and developing security teams across multiple locations.
• Demonstrable understanding of security operations, compliance and industry best practice.
• Experience managing staffing challenges, workforce planning and service delivery within a fast-paced environment.

Key Skills & Attributes

• Exceptional communication and stakeholder management skills.
• Ability to influence and engage confidently with clients, colleagues and frontline teams.
• Strong organisational and planning skills with a high level of attention to detail.
• Commercial awareness with a proactive approach to problem solving.
• Highly motivated, resilient and solutions focused.
• Professional, approachable and visible leadership style.
• Proficient in Microsoft Office and operational reporting systems.

Requirements

• Willingness to travel regularly across London locations.
• Flexibility to undertake out-of-hours visits and operational support when required.
• Ability to obtain and maintain CTC or SC Security Clearance.