Security / Reception Officer

About this role

Security / Reception Officer

Job Type: Permanent, Full-Time

Work Location: In person

Job Description

We are currently recruiting for a professional, reliable and customer-focused Security / Reception Officer to join our team on a permanent basis in the Redhill area.

This is an excellent opportunity for an individual who takes pride in maintaining a safe, secure and professional environment while also providing a high standard of reception and front-of-house service.

The successful candidate will be responsible for site security, access control, reception duties, visitor management, regular patrols and responding appropriately to incidents and enquiries.

Key Responsibilities

• Provide a professional, friendly and efficient reception service.
• Welcome and assist visitors, clients, residents, contractors and staff.
• Monitor and control access to the premises in accordance with site procedures.
• Verify visitors and maintain accurate visitor and access records.
• Maintain a visible and professional security presence on site.
• Conduct regular internal and external security patrols where required.
• Monitor CCTV and other security systems where applicable.
• Respond promptly and appropriately to security incidents, emergencies and alarms.
• Report and escalate any security, maintenance, health & safety or other concerns.
• Deal professionally with enquiries from visitors, clients, residents and staff.
• Liaise with emergency services, contractors and relevant site personnel when required.
• Complete daily occurrence books, incident reports, handover notes and other required paperwork.
• Use basic IT systems, email, Microsoft Office and site-based systems for records and communication.
• Follow all site-specific security, reception, health & safety and emergency procedures.
• Ensure all security and reception procedures are followed consistently.
• Maintain confidentiality and handle sensitive information appropriately.
• Provide professional support to the client and maintain high standards of customer service.
• Work independently and use initiative while following company and site instructions.

Essential Requirements

• Previous experience in Security, Reception, Front of House or a similar role.
• Valid SIA Licence, where applicable to the duties of the role.
• Good spoken and written English.
• Excellent customer service and communication skills.
• Good IT and computer skills, including email and Microsoft Office.
• Experience dealing with visitors, clients, contractors or members of the public.
• Professional, smart and presentable appearance.
• Confident, approachable and able to communicate professionally.
• Ability to remain calm and professional when dealing with challenging situations.
• Good attention to detail.
• Strong observation and situational awareness.
• Ability to follow procedures and instructions accurately.
• Ability to work independently and use own initiative.
• Reliable, punctual and professional approach to work.
• Flexibility to work different shifts, including weekends if required.
• Full checkable 5-year work/education history.

Desirable

• Previous experience in a residential, corporate, commercial or high-end security environment.
• Previous reception or front-of-house experience.
• Experience with CCTV or access-control systems.
• Experience completing incident reports and daily occurrence books.
• Full UK Driving Licence.
• First Aid qualification.
• Additional security-related qualifications or training.

What We Offer

• £33,500 – £38,500 per annum, depending on experience and role requirements.
• Permanent, full-time employment.
• Stable and long-term career opportunity.
• Professional working environment.
• Opportunity to develop your career within the security and reception sector.
• Company pension.
• On-site parking where available.

Who We Are Looking For

We are looking for someone who is reliable, professional, security-conscious and customer-focused.

The successful candidate should have good security awareness, excellent communication skills, good English and IT skills, together with the confidence to deal professionally with visitors, clients, residents, contractors and staff.

You should be comfortable working independently, following security procedures, monitoring access to the site and responding appropriately to incidents while maintaining a professional reception environment.

If you have experience in Security, Reception or Front of House and are looking for a permanent position in the Redhill area, we would be pleased to hear from you.

Apply now to be considered for this opportunity.

Only shortlisted candidates will be contacted.

Pay: £33,000.00-£38,000.00 per year

Benefits

• Company pension
• On-site parking

Work Location: In person

About security roles for ex-police

Security management, operations and consultancy roles. Years of operational policing — command, incident response, public order — translate directly into corporate security, and employers in this sector actively rate police experience.