Senior Fraud Risk Manager

About this role

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We’re currently seeking an experienced professional to join our team in the role of Senior Fraud Risk Manager.

You’ll be responsible for Cross Border and Domestic Payments Fraud, you'll pioneer techniques and technology that protect our business & our customers from the impact of fraud, whilst balancing operational efficiencies and customer experience.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you’ll

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Help to shape the payment fraud strategy, enabling Global Payments Solutions to clearly, consistently and comprehensively articulate the fraud risk profile of the business including the integrity of processes and controls

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Partner with central Fraud Risk Management & Client Connectivity to provide thought leadership to define and execute control design & implementation activity across payment fraud

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Review existing framework to proactively identify Payment Fraud & Security controls in new products implemented by the organization and challenge existing approaches

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Leverage existing Fraud read across processes and uplift to ensure that the global control framework is consistently fit for purpose

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Define overall investment requirements and plan for the strategic product development, review annually as part of investment planning, also ongoing monitoring to ensure investment is prioritized

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Collaborate with peers and partners in Product, Technology, Operations and Functional partners both globally and regionally to define requirements that are consistent with the product strategy while ensuring there isn’t any adverse customer experience impact

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As an when required, support various product teams in meeting local regulatory and industry bodies including Swift, Fed, Chips, BoE, Euro and other clearing schemes

To be successful in this role you should meet the following requirements:

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Extensive experience in Payments

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Experience within an existing Fraud Strategy or Fraud Management function, including designing, developing and implementing Fraud Detection systems

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Experience navigating complex multi-jurisdictional change initiatives. Decision making ability on the prioritization of Product backlog, defects resolution prioritization

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Strong stakeholder management and communication skills able to influence across senior levels and cross functional teams

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Ability to build senior relationships by communicating, influencing and negotiating effectively with senior executives, non-executives, regulators, third parties and internal management teams

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Exceptional problem-solving skills, taking and a hands-on approach to issue resolution and program execution

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Ability to play role as an advisor to clients and guiding sales colleagues to support clients needs

Opening up a world of opportunity.*

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.

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