Senior Investigator

About this role

Department of Customer Service

Occupation

Legislation, Investigation

Work type

Full-Time

$116,981 - $129,492 + Super

Senior Investigator

Clerk Grade: Clerk Grade 7/8

Employment Type: Ongoing, 2 x full-time and talent pool

We are looking for motivated and experienced individuals to join NSW Fair Trading as Senior Investigators in the Strata and Property Services branch. The role investigates serious breaches of property, conveyancing and licensing laws across NSW and helps support appropriate enforcement action.

What you’ll be doing

• Plan, conduct and lead investigations into alleged breaches of property, conveyancing and licensing laws
• Gather and assess evidence to support enforcement and prosecution outcomes
• Conduct structured interviews with respondents and witnesses
• Prepare briefs of evidence, reports and findings in line with legislative and procedural requirements
• Provide clear advice and reporting on investigative matters
• Work with internal and external stakeholders to support fair and consistent regulatory outcomes.

About you

• Demonstrated experience conducting complex, high-volume investigations
• Understanding of compliance, enforcement and administrative law
• Ability to interpret legislation and apply sound judgement and decision-making
• Possess strong analytical, organisational and communication skills
• Strong understanding of investigative processes, rules of evidence, and brief preparation
• Ability to engage effectively with stakeholders at all levels.

Essential criteria

• Certificate IV in Government Investigations (or equivalent experience/willingness to obtain)
• Understanding of investigative principles, rules of evidence, and brief preparation
• A current NSW driver’s licence and the ability to travel when required.

When Applying

To apply, please submit a cover letter (maximum 2 pages) and a resume (maximum 5 pages) outlining your relevant experience and how you meet the role’s key capabilities.

For enquiries relating to recruitment please contact Judy Torres via Judy.Torres@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

About investigation roles for ex-police

Investigator roles across corporate, insurance, financial and public-sector settings. A Certificate IV in Government Investigations, interviewing experience and case-file discipline are exactly what these employers struggle to hire.