Senior Network Security Engineer

About this role

As Senior Network Security Engineer you are accountable for providing comprehensive customer support services, security platform/technology administration, capacity management, fault investigation & analysis, specialising in the core network (route/switch), wireless, load balancing and network/application security technologies - providing timely updates and ensuring the fault is given the correct level of priority and attention according to their contracted service level agreements (SLAs). This is a demanding support position with the ability to articulate solutions clearly and confidently to Cube customers with a high degree of technical knowledge across a broad range of technologies and products.

The role is a permanent position within our Managed Service Team. Having experience across with Juniper, Palo Alto and Fortinet is a must

Primary Objectives: -

Engineering Support

• Log all incidents into ITSM (IT Service Management) tool (reactive or proactive) according to the entitlement of service
• Correctly logging incidents and service requests, categorising and prioritising them in line with customer contract, priority, and impact and service level agreements with the customer
• Proactively monitoring (event management) and recording alerts into ITSM generated from network monitoring and management tools.
• Attempt to diagnose and resolve escalated 2nd level incidents to existing problems or known errors.
• Dealing with incoming incidents in a professional, courteous manner over the phone and via email

Industry Experience & Skills

• 5+ years of customer-facing experience working closely to understand their business and technical requirements to then develop solutions
• 5+ years of practical hands-on experience in lifecycle managing, supporting, and troubleshooting core network (route/switch), wireless and network/application security technologies
• Proven experience with Palo Alto or Juniper route and switch technologies
• Proven experience with Cisco security products (including ASA, and ISE) with a strong preference for relevant certifications
• Experience with load balancing technology (i.e.: F5 or NetScaler)

Technical

Relevant current industry certifications are essential in 2 or more of the following

• Cisco Certifications – CCNP, CCIE, etc
• Juniper Certifications – JNCIA, JNCIE
• Palo Alto Certifications – PCNSE
• Experience in using Service Now.
• Experience in Network Management (i.e. SolarWinds and Nagios).

Cube Networks is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive workplace for all.

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