Senior Operational Resilience Manager

About this role

At HBF, we're focused on building the resilience needed to continue supporting our members through disruption. As the Senior Operational Resilience Manager, you'll join our specialist Risk function as a senior Line 2 professional, providing oversight across operational resilience, technology resilience and cyber resilience risk.

This is a senior individual contributor role where you'll provide expert advice and constructive challenge, influencing how resilience risks are identified, managed and monitored. Working closely with the Control Assurance function, you'll contribute specialist input into resilience, technology and cyber control assurance activities while helping uplift resilience capability across HBF.

You'll support compliance with APRA standards including CPS 220, CPS 230 and CPS 234, contribute to resilience maturity assessments and transformation initiatives, and provide clear, evidence-based insights to senior leaders and governance forums. Most importantly, you'll help strengthen HBF's ability to withstand, respond to and recover from disruption.

Key responsibilities include

• Lead independent Line 2 oversight of operational resilience frameworks and practices aligned to CPS 220, CPS 230 and CPS 234
• Assess the resilience of critical operations, services, technology assets and third-party dependencies
• Review business continuity, disaster recovery, crisis management and resilience testing activities
• Support APRA engagements, self-assessments, prudential submissions and remediation activities
• Monitor disruption events and incident trends, challenging remediation actions and lessons learned
• Deliver evidence-based reporting and insights to senior leadership
• Drive continuous improvement in resilience capability, preparedness, response and recovery arrangements

About you

You are an experienced Line 2 risk professional who can combine deep operational resilience expertise with practical, constructive challenge. You build trust quickly, communicate complex concepts clearly and are comfortable influencing senior stakeholders across business and technology functions.

You'll also bring

• Experience in operational resilience, technology risk, cyber risk or a related risk management discipline within a regulated environment.
• Strong knowledge of APRA prudential standards, particularly CPS 220, CPS 230 and CPS 234.
• Experience conducting independent review, challenge and assurance activities.
• An understanding of business continuity, crisis management, operational resilience and technology resilience frameworks.
• Strong stakeholder engagement, communication and influencing skills, including experience working with senior leadership teams.
• Relevant tertiary qualifications and/or professional certifications in risk, resilience, technology or cyber disciplines.

HBF Benefits

• Fully subsidised Gold Hospital Insurance Cover
• Flexible working and work from home options
• 3 additional wellbeing days each year (on top of our standard 20 days annual and 10 days personal leave)
• 2 volunteering days per year
• Access to corporate discounts across a range of gyms, retail, restaurants and hotels

Next Steps

To apply, complete your application attaching your CV that showcases your skills and experience in relation to this role.

At HBF, we believe in the unique potential of every individual. We're committed to building an inclusive workplace where diverse perspectives are valued and celebrated, because they make us stronger.

We encourage applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities and members of the LGBTQIA+ community.

We want you to Be You, Be Bold, and feel supported every step of the way. If you need any adjustments during the recruitment process, please contact us at careers@hbf.com.au so we can work together to accommodate your needs.

Discover how we're making a difference, explore our Community Initiatives at: Community Initiatives | HBF Health Insurance

About risk & resilience roles for ex-police

Risk management, business continuity and emergency-planning roles. Contingency planning, threat assessment and multi-agency coordination experience from policing is directly transferable.