Senior Operations Manager - Facilities

About this role

🚨 Senior Operations Manager – Public Sector FM

📍 Leeds / West Yorkshire

💰 £60,000–£70,000 + Car Allowance + Benefits

This is a proper step-up opportunity for a commercially strong FM leader who wants more than simply running a contract.

I’m partnering with a fast-growing Facilities Management business looking for a Senior Operations Manager to take ownership of a significant public-sector portfolio.

You’ll be responsible for the full performance of the business unit — people, clients, growth, service delivery and profitability.

This isn’t a role where you’ll just maintain what’s already there.

You’ll be expected to

🔹 Set and deliver the strategy for the business unit

🔹 Lead and develop a team of Account Managers

🔹 Own budgeting, forecasting and overall P&L performance

🔹 Build senior relationships across key public-sector clients

🔹 Drive contract retention, organic growth and additional services

🔹 Improve operational performance across dedicated and shared-service models

🔹 Identify opportunities to do things differently through technology and innovation

🔹 Create a culture of accountability, pace and continuous improvement

Who are we looking for?

You’ll ideally be operating as a

Account Director | Contract Director | Regional Account Director | Business Unit Director | Senior Operations Leader*within *Facilities Management or outsourced services.

The key requirement is genuine experience working across the public sector, whether that has been within:

🏥 Healthcare / NHS

🏫 Education

🏛️ Central or Local Government

⚖️ Justice

🛡️ Defence

🚓 Emergency Services

🏢 Public Estate / PFI / PPP environments

You’ll need to demonstrate

✅ Senior client and stakeholder management

✅ Multi-site or multi-contract leadership

✅ Strong commercial and financial capability

✅ Budget and P&L ownership

✅ Experience developing operational teams

✅ A track record of improving performance, retaining contracts or growing accounts

You don’t necessarily need to already be a Business Unit Director.

If you’re a high-performing Account Director who has successfully run complex public-sector contracts and feels ready to take ownership of an entire business unit, this could be a very strong next move.

Package

💰 £60,000–£70,000

🚘 Car allowance

🏥 Private medical insurance

🏖️ 28 days holiday including bank holidays

💷 Contributory pension

📈 Clear progression pathway

🎓 Ongoing learning & development

The business is growing, ambitious and looking for someone who wants to make an impact rather than simply keep the wheels turning.

Interested?

Drop me a message directly or apply confidentially and I’ll talk you through the opportunity in more detail.

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About facilities & operations roles for ex-police

Operations, facilities and site management roles. Running a shift, a custody suite or an operational unit is people-and-process management employers can use from day one.