Team Lead - Service Investigations (4b)

About this role

Lead with impact and help shape exceptional member outcomes

Ready to take the next step in your LeavePlus career?

We're seeking a motivated and member-focused Team Lead - Service Investigations to lead a high-performing team responsible for resolving complex member matters, driving quality outcomes and delivering exceptional service experiences. This is a permanent opportunity.

This is an excellent opportunity to expand your leadership capability, influence operational performance and play a key role in supporting both our people and our members.

What's in it for you?

• Develop your people leadership and coaching capability.
• Lead a team that makes a meaningful difference to member outcomes.
• Broaden your exposure to operational performance, quality and continuous improvement.
• Collaborate with stakeholders across the business.
• Gain valuable leadership experience within a supportive environment.

What you'll do

• Lead and support the Service Investigations team to deliver quality member outcomes.
• Monitor team performance, priorities and service delivery.
• Support the resolution of complex member enquiries, escalations and complaints.
• Foster a positive, collaborative and high-performing team culture.
• Identify opportunities to improve processes, efficiency and member experience.
• Champion LeavePlus values in everything you do.

What you'll bring

• A passion for delivering outstanding member experiences.
• Strong leadership capability and the ability to bring people together.
• Excellent stakeholder management and communication skills.
• Sound judgement, decision-making and problem-solving abilities.
• A commitment to continuous improvement and operational excellence.
• A demonstrated track record of living our values: Here for Members, Empower our People, Thrive Together and Anticipate and Create.

What you'll need to have

• Experience leading, mentoring or supporting others in an operational environment.
• Strong understanding of LeavePlus operations, member service practices and processes.
• Experience managing complex enquiries, escalations or investigations.
• Ability to balance competing priorities while maintaining quality outcomes.
• Strong organisational and performance management skills.

Why apply?

This is a fantastic opportunity to grow your leadership experience, broaden your organisational impact and help shape the future success of the Service Investigations team.

Please submit a CV and short cover letter outlining your motivations.

Applications close COB Wednesday 2nd September 2026

About investigation roles for ex-police

Investigator roles across corporate, insurance, financial and public-sector settings. A Certificate IV in Government Investigations, interviewing experience and case-file discipline are exactly what these employers struggle to hire.