VP Business Operations

About this role

Dyad's mission is to improve the delivery and efficiency of healthcare.

We are building a platform to model and manage the flow of information within healthcare organisations, improving outcomes for patients, payers, and healthcare providers. We believe data handling in current healthcare systems is needlessly complex and disconnected, leading to isolated and inefficient decision making. To showcase how this technology can advance the delivery of healthcare and improve lives, we build and deploy products for healthcare providers and payers into the UK and US markets.

Dyad is an energetic, early-stage scale-up, currently around 50 employees. Our team is growing as we explore new markets and opportunities. We are passionate about technology and its applications in worthwhile ventures. New joiners will have a significant impact on the direction of the company, as well as our culture.

Our products

Dyad's Platform: Dyad's products are founded upon our Semantic AI platform, which enables payers and providers to access cutting-edge AI capabilities for their own use cases and applications. Our partners either use the platform APIs directly or work with us to develop applications for their use cases. For more information, please see our Platform page.

Primary care operations: Dyad develops a suite of products for healthcare operations, including:

• BetterLetter, our AI tool helping practices decrease their admin burden in processing clinical letters. We use this to reduce staff time spent identifying codes to be applied to the record as well as suggesting follow-up tasks and workflow optimisations. BetterLetter helps providers save time, save cost, improve performance under audit and build staffing resilience.

The Role

We are seeking a VP Business Operations to lead the day-to-day operation of the business and ensure the company has the people, systems, processes, and controls required to scale effectively.

Reporting to the CEO and working closely with the Chief of Staff, this role will oversee Finance, IT, HR & Talent, and Workplace Operations. The successful candidate will be responsible for creating operational excellence across the organisation, ensuring core business functions run efficiently, predictably, and at scale.

This is a highly execution-focused leadership role. The VP Business Operations will take ownership of the operational management of the business, enabling the CEO and Chief of Staff to focus on company strategy, growth initiatives, external stakeholders, and cross-functional priorities.

The ideal candidate is a strong operator who enjoys building structure, improving processes, developing teams, and establishing the operational foundations required to support a high-growth venture-backed company.

The role is offered on a full-time hybrid basis with a minimum of two days per week from our London office currently near Chancery Lane.

Core ResponsibilitiesOperational Leadership

• Lead the day-to-day operational management of the business.
• Ensure operational processes, systems, and controls are fit for purpose and capable of supporting continued growth.
• Drive efficiency, consistency, and accountability across business operations.
• Identify operational bottlenecks and implement practical solutions to improve organisational effectiveness.
• Develop and maintain operational policies, procedures, and governance frameworks appropriate for a scaling company.
• Establish clear operational KPIs, reporting mechanisms, and performance management processes.

HR & Talent

• Lead the people operations function to support continued organisational growth.
• Oversee recruitment processes, workforce planning, onboarding, performance management, and employee development.
• Ensure people policies and practices are scalable, compliant, and aligned with company values.
• Support managers in building high-performing teams and developing leadership capability.
• Drive initiatives that improve employee engagement, retention, and organisational effectiveness.
• Work with the HR Manager to develop a high performance culture and rewards and benefits packages

IT & Business Systems

• Oversee internal IT operations, infrastructure, cybersecurity, and employee technology support.
• Ensure employees have secure, reliable, and scalable systems and tools.
• Drive process improvement and automation through effective use of technology.
• Maintain appropriate controls around information security, data management, and business continuity.

Workplace Operations

• Lead office and workplace operations across the organisation.
• Ensure a productive and effective hybrid working environment.
• Oversee facilities, workplace policies, supplier relationships, and employee experience initiatives.
• Create an environment that supports collaboration, productivity, and company culture.

Team Leadership

• Lead, coach, and develop four direct reports across Finance, IT, HR & Talent, and Office Operations.
• Build strong management capability within operational functions.
• Foster a culture of accountability, continuous improvement, and operational excellence.
• Ensure operational teams are appropriately structured and resourced to support business growth.

Requirements

• Significant leadership experience in operations, business management, finance, people operations, or related functions.
• Experience operating within a high-growth technology, SaaS, health-tech, or venture-backed business.
• Proven track record of building and improving operational processes, systems, and controls.
• Experience managing multiple business functions, including Finance and People Operations.
• Strong financial acumen, including budgeting, forecasting, and management reporting.
• Experience managing and developing managers and functional leaders.
• Demonstrated ability to bring structure and operational discipline to fast-moving environments.
• Strong organisational, prioritisation, and execution skills.
• Excellent communication and stakeholder management abilities.
• Comfortable balancing strategic thinking with hands-on delivery when required.

Nice-to-Have

• Experience within health-tech, healthcare, or other regulated industries.
• Previous experience in a Series A or Series B venture-backed company.
• Familiarity with healthcare compliance, information security, or regulatory frameworks.
• Experience scaling organisations from 50–100 employees and beyond.
• Professional qualifications in finance, operations, people management, or business administration.

Benefits

• Competitive Salary
• Company Pension
• 25 days of paid annual leave (pro-rata)
• A fun and flexible hybrid working environment
• Access to our Employee Assistance Programme - Health Assured
• A modern, dog-friendly office located near Chancery Lane with free drinks

About facilities & operations roles for ex-police

Operations, facilities and site management roles. Running a shift, a custody suite or an operational unit is people-and-process management employers can use from day one.