Operations Manager

About this role

Role reports into Key Account Manager and will cover 5 sites in Edinburgh and Aberdeen.

Hours of Work: 40 hours per week, Monday to Friday, with a 30-minute unpaid break per day.

*Company Car:*Company car provided or car allowance.

Job Description

To oversee, co-ordinate and support the site management of the operations at the various sites / garages he/she is responsible for. To provide assistance to the Key Accounts Manager. Duties include managing people’s performance, customer service, procurement, budget management, managing quality and resolving day-to-day operational issues to ensure the client’s satisfaction. You will be required to travel to various sites.

Managing People's performance

Ensure Quality Audits are conducted as per contractual agreement.

• Monitor and manage targets set for the Site Management.
• Ensure training and induction is conducted for all staff.
• Ensure employees wage sheets are accurate and completed on time and submitted to the Transport team every Monday by midday.
• Motivate staff where necessary / possible.
• Attend to disciplinary and grievance issues as per the company procedures.
• Ensure Health and Safety regulations are adhered to at all times.
• Ensure all accidents / incidents are reported as per company policy and procedure.
• Provide regular feedback to management.

Manage Resources (People, Equipment, Materials, Stock, Uniforms, Vehicles etc,):

• Ensure sites have adequate stock levels. Ensure monthly material orders are correct and completed on time.
• Conduct on site periodic stock audits.
• Ensure stock orders are within budgets.
• Ensure wages are within weekly budgets.
• Ensure sites are adequately staffed within budget.
• Ensure contingency plans are in place to ensure staffing levels are accurate and are within budget.
• Provide regular feedback to management.

Administration

• Handle all administration commensurate with role e.g. starter forms, disciplinary hearings, grievances, salary queries, client reports, quality reports, etc.
• Ensure CAR/TASK is being completed correctly for both Daily Reporting and Periodic cleans. Monitor cleans completed as per contract specification and resolve any shortfalls in either standard or quantity.
• Ensure all correspondence is dealt with appropriately and within a reasonable time period.
• Ensure all queries are forwarded to the relevant parties and resolved.
• Ensure all client and quality reports are submitted in good time and are of a good standard.

Customer Service (Managing Client Relations)

• Maintain regular contact with client(s) and ensure good relations are upheld.
• Regularly update client(s) and keep them informed of site’s progress. (eg: regular meeting, providing quality reports, etc.)
• Correspondence concerning contracts, queries, complaints etc.
• Use all forms of communication.
• Hold formal minuted meetings at least once per month.
• Regular meetings are held, and records kept.
• Aim to exceed customer’s expectations.
• Ensure that customer’s queries are dealt with as a priority.
• All correspondence should make use of good grammatical English.
• Ensure that new starter forms are 100% correct. Ensure that RTW work documents are correct and originals have been seen. New start forms and associated documents are forwarded to HR office on the same day for processing. No one can start without a pin number.

Manage Quality

• Ensure sites are aware of their quality specification.
• Ensure quality specification is met.
• Ensure poor performance is met by retraining and or disciplinary action.

Training

• Identify training needs of staff.
• Arrange for training/retraining.
• Ensure training is delivered where possible / necessary.
• Evaluate all training.
• Identify problem areas and introduce corrective action.

Health and Safety

• Ensure ALL accidents and near misses are reported as per company policy.
• Ensure PPE is worn at all times, ordering new when required.
• Ensure fire drills and evacuation drills are conducted regularly with reference to the client’s procedures
• Ensure al exit routes are kept clear and are accessible
• Ensure Health and Safety training is conducted for all staff.
• Ensure RA’s are up to date and site specific and sign off sheet has been signed by all employees.
• Delivery SSOW refresher training and Safety Briefs as per company policy.
• Ensure all assets on site are PAT tested and in a safe working order.
• Report any defected assets for repair immediately and quarantine until made good
• Company directive states that ALL accidents and near misses MUST be reported.
• Regular Health and Safety audits and checks must be conducted and documented, with action plans for corrections clearly defined.

Transport Compliance Check

• Ensure Site Manager is completing the compliance checklist regularly and rectifying any discrepancies.

Core Competencies

Knowledge

• Cleaning Operations
• Health and Saftey
• Employment Legislation
• Basic Financial Control
• Administrative Procedures
• HR knowledge

Skills

• Managing performance
• Communication skills
• Time management
• Budget management
• Multi Tasking

Attitude

• Honest
• Pro-Active
• Efficient
• Customer Focused

Education, Qualifications and Experience

• At least two years of cleaning industry experience or management experience.
• Experience of managing staff and budgets is essential.
• Excellent communication skills in English are essential.
• Clean driving licence.

About The Company

‘For nearly 50 years, we’ve played a vital role in helping our customers succeed. Built on strong, long‑standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.

Our purpose guides every action and decision we make, “to proudly create safer and healthier communities today, for tomorrow.” It reflects who we are, what we stand for, and the impact we strive to make every day.

Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve—now and for generations to come. 'When you join Bidvest Noonan, you’re joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.’

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