Assistant Facilities Manager - Residential

About this role

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves

As an Assistant Facilities Manager – Residential, you'll support the delivery and operational excellence of JLL's Canberra-based Staff Residential Property portfolio. You'll take hands-on responsibility for managing the full lifecycle of residential properties—from acquisition and onboarding through to occupancy and exit—ensuring every property meets strict compliance, safety, and service standards before staff move in. You'll coordinate Move In / Move Out activities, oversee contractor performance, and maintain accurate records and documentation across the portfolio. Acting as a key point of contact for FCDO staff and stakeholders, you'll ensure seamless service delivery while embedding consistent, controlled processes that support both client confidence and operational integrity. At JLL, we are collectively shaping a brighter way—for our clients, ourselves and our fellow employees—and this role is central to creating safe, compliant, and welcoming residential environments that support staff wellbeing and mission success.

An overview of the role

Manage the operational delivery of the Canberra Staff Residential Property portfolio across the full property lifecycle

Coordinate and control all Move In / Move Out activities, ensuring properties are fully compliant and approved before occupancy

Oversee property exits, inspections, rectification works, and preparation for reoccupation

Ensure compliance with fire, gas, electrical, and general safety requirements across all residential assets

Review contractor safety documentation and monitor works to ensure delivery meets agreed standards

Maintain accurate SRP records, trackers, and Property Application Packs (PAPs) in line with client requirements

Manage relationships with service providers, contractors, and suppliers to ensure timely completion of maintenance and compliance works

Provide responsive customer service to FCDO staff, addressing queries, issues, and escalations related to residential accommodation

Support budgeting, financial monitoring, and procurement activities related to SRP operations

Sounds like you? This is what we are looking for

Relevant tertiary qualification in facilities management, property, construction, or a related discipline

Minimum 2–3 years' experience in facilities management, property management, or residential portfolio management

Demonstrated experience managing contractors, compliance activities, and operational workflows

Strong understanding of building compliance, safety requirements, and property readiness standards

Proven stakeholder management and client service skills in a professional environment

Strong organisational and project management capabilities with attention to detail

Ability to obtain and maintain required security clearance

Experience managing residential accommodation portfolios, particularly in government or diplomatic environments (preferred)

Exposure to structured, compliance-driven operational frameworks and processes (preferred)

Benefits

Great employee discounts off fitness, wellbeing & other renowned brands

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

Employee assistant program

Novated Lease for EV cars

Paid time off for volunteer work

Career Opportunities with Australia's #1 Commercial Real Estate firm

Premium offices

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Interested candidates, please apply following the link below quoting job reference number REQ526808

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

About facilities & operations roles for ex-police

Operations, facilities and site management roles. Running a shift, a custody suite or an operational unit is people-and-process management employers can use from day one.