Assistant Officer - Investigation Services

About this role

Details

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Administrative Officer

Business area

HMRC - CCG - Fraud Investigation Service

Type of role

Operational Delivery

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

3

Contents

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About the job

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Benefits

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Things you need to know

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Apply and further information

About the job

Job summary

Discover what it’s like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here.

Fraud Investigation Service (FIS) is responsible for HMRC’s Civil and Criminal investigations and our investigation capability is fundamental to managing and reducing the tax gap, meeting HMRC’s strategic objectives and supporting aims of a healthy tax system. It is also a key component of the compliance strategy, promoting compliance across the population and prompting behavioural change, preventing and responding to harmful attacks on the tax system and ensuring none are beyond our reach.

Investigation Services Core brings mainstream and highly specialist capabilities together to enhance and support the full range of criminal, civil and regulatory investigations into serious tax fraud and money laundering undertaken in FIS. This role in Investigation Services Core provides vital services to the full range of FIS investigations helping HMRC tackle the many and pressing challenges that modern-day tax fraud presents.

Job description

Assistant Investigation Hub Officers will be responsible for delivering Core services, covering a variety of activities and are part of every criminal and civil investigation carried out by HMRC.

They will provide excellent service to a range of customers, supporting investigations through activities such as:

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Interrogating departmental systems, preparing standard intelligence packs and standardising and interpreting data.

Procurement of essential items and management of associated budgets.

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Developing professional stakeholder relationships with investigators to support planning and delivery.

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Managing property and vehicles, as part of which you may be required to drive an official vehicle for reasons such as return of evidence, property retrieval or for vehicle maintenance / repairs.

Person specification

Deliver high quality, professional and accessible services, anticipating the needs of our investigations by;

Performing tasks suitable to the Assistant Officer grade in line with the guidance provided and referred to above.

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Contributing to a supportive culture, that can realise the operational potential of your team to deliver against the Investigation Services SLAs and KPI’s.

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Identifying, through conversations and outcomes of quality assurance processes, any development needs and ensure these are communicated to your line manager.

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Developing a professional relationship with local investigators and case teams.

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Working collaboratively with colleagues across FIS to build skills, capabilities, share best practice and deliver business objectives.

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Vehicle Fleet maintenance – ensuring the Fleet is ready for use by conducting vehicle checks, taking cars to MOT’s.

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Be able to work at other locations should the business need arise.

Essential Criteria

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A Full driving licence (see Licences).

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Strong interpersonal skills, with the ability to communicate clearly both written & verbally.

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An ability to pay particular attention to detail, to support and assure the work of others.

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Strong organisational skills.

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Demonstrable working knowledge of Microsoft Excel, including the use of formulas, functions and all other Microsoft Office 365 products.

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Ability to work independently & as part of a team.

Additional Security Information

Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

From 1 April 2026, applicants will be required to meet updated nationality and residency requirements so that National Security Vetting (NSV) checks can be conducted. If this affects you, we will give you more information at the appropriate time.

Licences

A full UK Driving Licence

We recognise that some people cannot drive due to a disability or underlying health condition and may not be able to meet this requirement. Where this applies, you can apply but will need to declare that you require a reasonable adjustment at the point you receive a provisional offer. The vacancy holder will then discuss your specific requirements to consider if this can be reasonably accommodated in this role.

Behaviours

We'll assess you against these behaviours during the selection process:

• Working Together
• Managing a Quality Service

Benefits

Alongside your salary of £28,016, HM Revenue and Customs contributes £8,116 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

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Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.

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Family friendly policies.

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Personal support.

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Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Strengths and Experience.

How to Apply

As part of the application process, you will be asked to provide the following:

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A name-blind CV including your previous skills and experiences.

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A 500-word Personal Statement showing your suitability for the role, focussing on the Person Specification and how you meet the Essential Criteria.

Further details around what this will entail are listed on the application form.

Sift

In the event of a large number of applications being received, an initial sift may be held on the Personal Statement.

At full sift your CV and Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, you will be assessed on Behaviours and Strengths.

This is an example of a strengths-based question:*“*

It is often said that the customer's needs should come first.

About investigation roles for ex-police

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