Compliance Administrator

About this role

Job Summary

About Company

We are a newly merged, values-led housing organisation committed to providing safe, supportive, and high-quality homes for people who need them most. Our mission is to deliver excellent housing management and support services that enable our customers to live independently and thrive. Operating throughout England and Wales, our dedicated teams work collaboratively with care providers, local authorities, and other partners to make a real difference in the lives of our customers. We’re ambitious, forward-thinking, and focused on creating inclusive communities where everyone feels valued and heard.

Our Vision and Values

Our Vision

To provide high-quality homes and services that meet the support requirements of our customers throughout their lives.

Our Values

*We Care –*We aim to provide services and homes that are based upon a deep understanding of our customers and are valued by all of our stakeholders. We aim to provide a great place for our colleagues to work, grow and develop.

*We Listen –*We value and respect the views of everyone and will involve our customers to help shape the way we provide the best home for them to prosper.

*We Learn –*We are in it for the long-term. We will embrace change and innovation to continually improve what we do.

*We Deliver –*We are reliable, consistent and trusted to act with integrity and deliver to the highest possible standard of service and home.

*We Influence –*We will be a positive voice for our customers and will champion/advocate for the provision of homes and services for adults who require support.

*We Are Inclusive –*We respect the power of diversity and value each other.

*Location –*The post operates under the organisation’s hybrid working arrangements. Required office attendance, including days and frequency, will be set by the line manager and may be subject to change to meet business needs.

Purpose of the Role

With the merger of Bespoke Supportive Tenancies and Westmoreland Supported Housing, and the strategic decision to bring our maintenance contractor in-house, we are entering a new phase of operational alignment and service excellence. The Compliance Administrator plays a vital role in supporting the delivery of safe, compliant services across our property portfolio.

Reporting to the Head of Compliance, you will be responsible for maintaining accurate compliance records, coordinating servicing schedules, and ensuring timely follow-up on remedial actions. You will work closely with internal teams and external contractors to ensure that all documentation is up to date, accessible, and aligned with regulatory requirements.

Your attention to detail and proactive approach will help ensure that our compliance systems, including platforms such as Plentific operate smoothly and support the wider team in delivering safe environments for our customers, many of whom have complex support needs.

Our customers include people with a wide range of support needs, including learning disabilities, autism, brain injuries, and mental or physical health conditions. Making safety and compliance not just a legal obligation, but a moral imperative.

3. Key Responsibilities

· Maintain accurate and up-to-date records of statutory servicing, certification, and remedial works across all compliance areas.

· Upload and manage documentation within compliance platforms such as Plentific, ensuring data integrity and accessibility.

· Monitor servicing schedules and certification expiry dates, flagging upcoming deadlines to the Compliance Manager

· Support the coordination of appointments and access arrangements for servicing, repairs and remedial works for Gas, Oil, Fire Systems, Fire Risk Assessments, Lifts, Asbestos, Legionella, Electrical, and other regulated areas.

· Keep accurate records of remedial works required following statutory servicing, process quotes and raise work orders

· Escalate concerns or delays in remedial actions to the Compliance Manager promptly.

· Respond to queries related to compliance documentation and servicing schedules.

· Contribute to the continuous improvement of compliance processes and administrative systems.

· Promote a culture of safety and compliance across property services.

· Embed customer insight and experience into service design and execution.

· Ensure statutory, legislative, and governance compliance across all relevant services.

· Ensure all statutory servicing schedules are met and documented.

· Ensure Health and Safety policies and procedures are adhered to

· Assist in emergency response and business continuity planning, ensuring compliance data is readily available.

· Collaborate with internal teams to embed compliance into operational planning and service delivery.

· Liaise with contractors, suppliers, and regulatory bodies to ensure effective service delivery.

· Provide operational support and guidance to frontline teams on compliance matters.

· Monitor performance against KPIs and service standards, identifying areas for improvement.

4. Recruitment Process

Interviews face to face / Manchester Office

5. Skills & Experience

Qualifications

Essential/Desirable

(E/D)

1. Fire safety related qualification (E.g. NEBOSH Certificate in Fire Safety) - D

2. CIH qualification - D

3. Other compliance related qualification - D

Knowledge/Experience/Skills

Essential/Desirable

(E/D)

• Proven experience in a housing compliance role, with responsibility for maintaining up-to-date certification records and coordinating remedial actions in line with statutory requirements - D
• Experience of using Plentific or CRM systems to manage property related functions - D
• Background M&E servicing, building compliance, and health & safety regulations - D
• Proven experience with statutory certifications, remedial programming, and risk mitigation - D
• Knowledge of health and safety compliance in house settings (e.g. fire safety, property inspections) - D
• Experience of working with vulnerable adults, including people with learning disabilities, autism or mental health conditions - D
• Awareness of relevant legislation, including safeguarding and data protection - D
• Ability to manage a varied workload and prioritise effectively - E
• Strong interpersonal and communication skills – able to write clearly and communicate with a wide range of people - E
• Confidence to manage challenging situations calmly and professionally - E
• Commitment to customer service and continuous improvement - E
• Ability to work collaboratively with internal colleagues (e.g. Customer Hub, Revenue Team, Engagement Officer) and external partners (e.g. care providers, local authorities) - E
• Awareness of regulatory requirements - D
• Positive, proactive and person-centred attitude - E

Pay: £29,600.00 per year

Benefits

• Free parking
• On-site gym
• On-site parking

Work Location: Hybrid remote in Swinton M27 8FF

About compliance & regulatory roles for ex-police

Compliance, AML and regulatory roles. Working to PACE, RIPA and CPIA is a stronger regulatory grounding than most civilian applicants can offer — firms increasingly recognise this.