Compliance Assurance Officer

About this role

As the Distribution Assurance Officer you will be part of the 2LoD oversight and governance of the regulatory and business risks relating to our business partner relationships in accordance with a risk-based methodology and plan, to maintain the regulatory compliance and market reputation of ARAG UK.

Working closely with key internal stakeholders, the Distribution Assurance Officer will identify risk, evaluate impact and plan an appropriate risk assessment strategy, which may include a full on-site review of the business partner’s controls.

The Distribution Assurance Officer will evaluate findings, identify recommendations and effectively communicate output to business partners and internal stakeholders. Working with internal stakeholders, they will ensure recommendations and actions are actively progressed and risk is managed.

The role is an important function for providing positive challenge to ensure that we are minimising risks and maximising opportunities to drive customer awareness, understanding and accessibility of our products in partnership with our BPs and in line with our regulatory responsibilities.

Key responsibilities

• Work closely and collaboratively with internal stakeholders and analyse business data to identify risk associated with our business partner and distributor arrangements and, using a risk-based methodology, assist the Distribution Assurance Manager to plan an assessment strategy appropriate to the level of risk presented.
• Complete reviews and analysis of ARAG UK business partners and distributors in accordance with the risk-based distribution oversight methodology. This will include, amongst other things;
• reviewing the distributors compliance policies and processes
• carrying out website audits
• auditing call centre activity

About You

• Experience working in the financial services or legal industry, in either a compliance, audit, or QA function.
• Evidence of auditing and feedback experience.
• Evidence of effective problem solving and decision-making skills.
• Evidence of ability to analyse and interpret data from customer, and financial and operational data.
• Understanding of the UK regulatory framework for financial services, in particular the FCA, including ICOBS, IDD & PROD Manual.
• Experience of influencing and effective collaboration with functions and stakeholders outside of immediate control
• Strong communication and relationship building skills including inspiring trust and influencing; constructively challenging points of view; communicating information in a clear and commercial manner; adapting style and content for different audiences.
• A tenacious and effective approach to exceeding targets (both individually and through a team).
• Evident passion for area of expertise, delivery and sharing of best practice.
• Business acumen (including good understanding of internal and external markets and best practice) and strong commercial awareness.
• Drives delivery when working with ambiguity and change.

If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.

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