Compliance Caseworker

About this role

Details

£31,096 - £33,270 (National)

£35,423 - £37,919 (London)

External applicants will join on the pay band minimum.

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Executive Officer

Business area

HMRC - CCG - Compliance Operations Directorate (COD)

Type of role

Tax Profession

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

200

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Please note: Candidates will only be able to select one location preference for this vacancy.

About the job

Job summary

Discover what it’s like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here.

Visit our YouTube channel to watch the full series and come and discover your potential.

Are you looking for a job that offers you genuine long term career progression? Do you want a job where every day feels different? Have you got an eye for detail and the ability to tailor information to different audiences? If so, then a career as a Compliance Caseworker could be what you’re looking for!

HMRC is the UK’s Tax Authority, it’s our job to make it easy for customers to get tax right, and hard for anyone to bend or break the rules. The Customer Compliance Group (CCG) is key to this, helping people and businesses pay the right amount of tax and acting when there is a risk of that not happening. The money we collect in tax pays for our public services and helps to fund things like schools and hospitals, build roads and public buildings, and support communities.

HMRC operates out of a number of regional centres where we provide safe, modern and inclusive workspaces that promote good collaboration, smarter working and a culture where everyone feels valued. New flexible environments and improved technology support all of us to work differently, in a smarter way.

The locations where we are recruiting people to train as Compliance Caseworkers are shown above and you will be asked to select your preferred location at the end of your application. Please ensure that you select from the menu provided as we are unable to consider any free text responses.

HMRC is seeking talented people to train as Compliance Caseworkers and be part of our dedicated team. In this crucial role, you will play a vital part in ensuring the integrity of the UK tax system by investigating potential cases of non-compliance. Your analytical skills, coupled with interpersonal skills, such as strong verbal and written communication abilities, will be instrumental in conducting thorough reviews of evidence and presenting findings effectively.

Job description

As a Compliance Caseworker, you will be responsible for reviewing financial records, identifying discrepancies, and working closely with taxpayers to resolve issues. Your numerical skills will be essential in interpreting complex data and making informed decisions. This challenging yet rewarding position offers the opportunity to contribute to HMRC's mission of collecting the revenue due while fostering a fair and efficient tax system.

As a Compliance Caseworker, your role is critical to HMRC and you’re responsible for ensuring adherence to tax regulations and identifying potential instances of non-compliance. This position requires a keen eye for detail, exceptional analytical skills, understanding of the relevant tax law, and the ability to communicate complex information effectively. You will work closely with taxpayers, investigating cases, gathering evidence, and facilitating resolutions in a fair and impartial manner.

During your training you will be assigned to one of our tax specialisms and, although there are differences, the core responsibilities of each role include:

• Reviewing financial records, tax returns, and other relevant documents to identify potential discrepancies or areas of concern, applying your understanding of tax legislation to financial transactions.
• Conducting thorough investigations into suspected cases of non-compliance, gathering evidence and analysing data to identify trends to spot compliance risks and proactively mitigate risks and determine the appropriate course of action.
• Liaising with taxpayers, their representatives, and other stakeholders is a central aspect of the role. This involves gathering information, clarifying issues, and facilitating resolutions. Effective communication is essential, and interactions may take place through:
• Written correspondence, telephony and Face-to-face meetings conducted either in HMRC offices or at business premises, depending on the nature of the engagement.
• Resolving disputes effectively and in a way that is lawful and aligns with HMRC’s Customer Charter and Compliance Professional Standards.
• Preparing comprehensive reports detailing findings, recommendations, and supporting evidence.
• Maintaining accurate and up-to-date case files, ensuring you adhere to HMRC policies and procedures.
• Collaborating with colleagues and cross-functional teams to ensure consistent application of tax regulations and best practices.
• Participating in ongoing training and professional development initiatives to stay current with changes in tax laws and compliance procedures.>/li>

This role is varied and includes a mix of desk-based investigation and visits to taxpayers’ premises. This could include offices, warehouses, pubs, banks, licensed gambling premises or anywhere a business operates from. You might need to stay away overnight in some cases.

Working arrangements

At HMRC we operate on a hybrid working model. This means you can work from home up to 40% of your time if you have a suitable home working environment. You are expected to attend a HMRC office location for your remaining time. In HMRC we calculate working time in days and not exact hours and minutes. Our Compliance Caseworkers operate between the hours of 7am – 8pm Monday – Saturday and you’ll work your contracted hours each week within our opening hours.

Training

Successful candidates will need to complete the HMRC Civil Compliance Foundation Learning (CCFL) programme to become an established Compliance Caseworker. This is a demanding but rewarding learning programme that will provide you with the essential knowledge, skills and experience to be an effective Compliance Caseworker. Trainees will be appointed to a cohort group who will all start on the same day. The training programme is 18-months in total.

Stage 1: Your first 3 months cover induction and an introduction to the Compliance Caseworker role. You will be based in the Tax and Customs Compliance Academy (TCCA), where you'll join a cohort of new colleagues in a supportive, full-time learning environment. As you will be operating as a training group you will be required to work full-time for these first 12-weeks of the programme, across a hybrid working week with at least 60% of your time in the office. This phase is all about building strong foundations—introducing you to the organisation, connecting you with others, and preparing you for success in your role as a Compliance Caseworker.

Stage 2: The next 6 months will be spent in TCCA developing and practicing the core requirements of the compliance caseworker role. You will be building technical and procedural knowledge to take into the next part of your learning journey.

Stage 3: When you have successfully completed stage 1 and stage 2 of your training your final 9 months of the programme are spent in one of our CCG Business areas where you will work on a specific tax regime and further develop your technical skills and knowledge.