Facilities Management Assistant

About this role

Job Description

Job Title: Facilities Management Assistant

Posting Start Date: 29/07/2026

Job Id: 2865

School/Department: Accommodation & Commercial Services

Work Arrangement: Full Time (On site)

The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world-class university.

We offer a fantastic range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more.

As a FMA you will

• Be IT literate and able to use a number of systems to report and log maintenance jobs and other systems as required to support the business needs.
• Prepare rooms for meetings, conferences and other events to the agreed service level standards. Ensure audio visual equipment is set up, fit for purpose and ready to use, demonstrate correct operation and resolve any problems if necessary.
• Ensure all furniture and equipment is cleared post event and secured safely taking into account health and safety and report any maintenance of equipment as required to FM Duty Leader.
• Respond to out of hours’ maintenance requests in all accommodation that are a risk to health and safety and that could affect the security of others or impact on the comfort of the resident concerned. This would include such work as unblocking toilets, re-setting boilers or trip switches, replacing bulbs and being aware of potential fire hazards.
• Be responsible for security of departmental vehicles during operational periods and for ensuring it is refuelled when necessary and complete a Transport Mileage form. Be responsible for the security of items during transit and ensuring those items are left in a secure and safe area on delivery following University Transport guidelines at all times.
• Respond to cleaning requests and carry out overnight and weekend cleaning. Clean areas using the appropriate cleaning techniques, materials and equipment. Use cleaning equipment and materials correctly and safely in accordance with health and safety regulations and have a good understanding of relevant health and safety and risk assessments associated with work procedures.
• Monitor and maintain cleanliness and effectiveness of bin stores and support rubbish removal including general site cleanliness, to include litter picking, jet washing and general cleaning duties as requested.
• On request from the Monitoring Room, assist security staff to respond to fire alarms, student disturbances and intruder reports. Provide high levels of customer care in dealing with complaints of student behaviour and difficult situations.
• Complete COSHH, Manual Handling and Annual Fire Training and ensure health and safety protocols are strictly followed.
• Hold a First aid at work certificate or willingness to undertake training to acquire this.
• Report any cleaning equipment faults, damage or maintenance issues to the Cleaning Supervisor or Duty Leaders
• Ensure the safekeeping of keys during working hours. Answer queries from students, staff and visitors in the building and cover the customer service desk as required overnight, training will be given where required to use relevant systems on the desk.
• Sufficient knowledge to ensure competent response to routine work instructions and potential issues or willingness to undertake on the job training.
• Maintain an awareness of the wellbeing of students and refer any issues to the Duty leaders as necessary.
• Report any accidents or near misses to the Duty Leader.
• Assist in water flushing and testing of empty buildings, logging the H&S records as appropriate and inspections of rooms following student departures in the summer.
• Responsible for ensuring own safety and security and act in line with relevant health and safety regulations. This will include manual handling, safe use of equipment, wearing any necessary protective clothing and/or cordoning off areas if necessary.
• As a member of our Professional staff you will be expected to demonstrate a commitment to the professional behaviours set out in the Sheffield Professional Framework.
• Carry out other duties, commensurate with the grade and remit of the post

Person Specification

Our diverse community of staff and students recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and are respected. Even if your past experience doesn't match perfectly with this role's criteria, your contribution is valuable, and we encourage you to apply. Please ensure that you reference the application criteria in the application statement when you apply.

Criteria

Essential or desirable

Stage(s) assessed at

Experience of providing a high standard of customer care and delivering excellent services to internal/external customers.

Essential

Application/interview

Enthusiastic with a flexible approach to work and a positive attitude

Essential

Application and Interview

Ability to work both independently and as part of a team supporting other colleagues

Essential

Application and Interview

A genuine commitment to providing excellent customer service

Essential

Application and Interview

Previous cleaning experience

Essential

Application and Activity

Willing to attend training courses and development activities and demonstrate a commitment to continued personal development.

Essential

Application and Interview

Ability to effectively review work related issues and problems, identifying appropriate corrective measures, referring to line managers where necessary.

Essential

Application and Interview

Demonstrate a good understanding of health and safety at work and the ability to identify potential hazards and risks and suggest solutions

Essential

Application and Interview

Excellent planning and organisational skills with the ability to organise resources, prioritise workload without close supervision and to meet tight deadlines.

Desirable

Application and Interview

Good standard of IT skills with the ability to use both tablet devices and PCs, with knowledge of spreadsheets and emails and online training

Desirable

Application and Interview

A full, clean UK driving licence.

Desirable

Interview

Further Information

Work arrangement

This role covers a 24/7 operation, working shifts on a four-on, four-off rota basis covering weekdays, weekends and nights.

Line manager

Duty Leader

Direct reports

None

Our website

https://sheffield.ac.uk/acs

For informal enquiries about this job contact a Duty Leader: on acsservicedl@sheffield.ac.uk or on 0114**222 8855

Next steps in the recruitment process

It is anticipated that the selection process will take place on. This will consist of an in person interview and activity. We plan to let candidates know if they have progressed to the selection stage on the week commencing If you need any support, equipment or adjustments to enable you to participate in any element of the recruitment process you can contact acsservicedl@sheffield.ac.uk

Our vision and strategic plan

We are the University of Sheffield. This is our vision: sheffield.ac.uk/vision ().

What we offer

• A minimum of 38**days annual leave including bank holiday and closure days (pro rata) with the ability to purchase more.
• Flexible working opportunities, including hybrid working for some roles.
• Generous pension scheme.
• A wide range of discounts and rewards on shopping, eating out and travel.
• A variety of staff networks, providing opportunities for social interaction, peer support and personal development (for example, Race Equality, LGBT+, Women’s and Parent’s networks).
• Recognition Awards to reward staff who go above and beyond in their role.

About facilities & operations roles for ex-police

Operations, facilities and site management roles. Running a shift, a custody suite or an operational unit is people-and-process management employers can use from day one.