Facilities Manager

About this role

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves

As a Facilities Manager at JLL, you'll be at the heart of delivering exceptional facilities services for the Australia Post Enterprise portfolio. This role puts you in charge of operating and maintaining designated properties while managing financial, technical, maintenance, procurement, asset and vendor programs. You'll work collaboratively with a large, experienced FM team where we embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career. Your focus will be on building strong stakeholder relationships across the business to ensure service delivery expectations are consistently met without introducing financial or tenure risk.

Based at the parcel sorting site in Minchinbury, NSW, you'll be part of a culture where we support each other's wellbeing and champion inclusivity and belonging across teams as we collectively shape a brighter way forward.

An overview of the role

Proactively develop and manage occupier and client relationships to ensure service delivery expectations are fulfilled

Take responsibility for delivering customer and property services across your allocated portfolio of buildings

Conduct regular building inspections and complete reports within governance timeframes for your respective portfolio

Maintain compliance with regulations, client contract requirements and all facilities procedures

Proactively contribute to the effective and efficient operations of your portfolio and share continuous improvement initiatives

Liaise with facilities vendors and coordinate facilities works in conjunction with the JLL PDS account team

Deliver facilities-related projects in line with agreed budgets and scope of works

Proactively manage and monitor service outputs to achieve standards against KPIs and service level targets, reporting regularly to key stakeholders

Understand the operational and technical requirements of the site elements for which JLL is responsible

Sounds like you? This is what we are looking for

Prior experience in facilities, property management, hospitality or a related field

Strong administrative skills with experience in front and back-office processes

Demonstrated aptitude in interpreting and analysing numerical data for reporting

Strong customer service focus with excellent people skills and ability to interact with diverse stakeholders

Strong PC literacy and ability to manage daily activities using various systems

Demonstrated client reporting and continuous improvement capabilities

Understanding of reactive and routine maintenance provision, including 24-hour call-out/contact requirements across the allocated portfolio

Tertiary qualifications in Property, Facilities or Trade-related fields (desirable)

Understanding of basic technical aspects of property including Computer Room Air-conditioning, Chiller systems, Fire Protection systems, Mechanical and Electrical systems, and BMS systems (advantageous)

Benefits

Great employee discounts off fitness, wellbeing & other renowned brands

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

Employee assistant program

Novated Lease for EV cars

Paid time off for volunteer work

Career Opportunities with Australia's #1 Commercial Real Estate firm

Premium offices

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Interested candidates, please apply following the link below quoting job reference number REQ525195

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

About facilities & operations roles for ex-police

Operations, facilities and site management roles. Running a shift, a custody suite or an operational unit is people-and-process management employers can use from day one.