General Manager- Facilities Management

About this role

CBRE Global Workplace Solutions is a leading global providerof integrated facilities and corporate real estate management to servecommercial real estate needs of its clients worldwide. With services, insightsand data that span every dimension of the industry, we create solutions forclients of every size, in every sector and across every geography.

CBRE GlobalWorkplace Solutions is a leading global provider of integrated facilities andcorporate real estate management. We are seeking a highly experience GeneralManager- Facilities Management, to join our team in London for our highlyregarded global client. Join our team and be part of a world leader that valuesexpertise, innovation, and excellence. You'll have the chance to work with aglobally recognized brand, collaborating with talented professionals anddelivering top-notch workplace services.

The candidatewill be responsible for oversight of in-house facility and amenity management,including Engineering, Conference Services, Concierge and Health and Safety.There is additional global support leadership in a variety of otherdisciplines. Handling of staff recruitment, training and overseeing the serviceexcellence quotient will be one of the prime responsibilities. The idealcandidate will demonstrate stellar communication skills, innovative thoughtprocess, and ethical disposition.

EssentialDuties and Responsibilities

OperationalLeadership

Strategicand operational leader, driving all Workplace Experience teams & programs,ensuring smooth operations and truly exceptional service delivery.

Directother department heads to develop and implement strategies to enhance employeeand colleague satisfaction. Builds a cohesive, diverse team dedicated to ongoing improvement of business operations. Manage day-to-day operations Creates, communicates and monitors the vision, mission, strategy, objectives, business plan, budget, policies and operating plans for assigned responsibilities and leads with empathy. Serves as a change agent for business improvements. Develops buy-in and support for new initiatives and processes working with senior executive stakeholders. Provides effective presentations to global leadership, employees, prospects/clients. Engages in other outside activities consistent with the company’s and the client’s responsibilities to the community and the industry. Leads by example to earn respect and trust of peers, employees and clients. Clearly supports others by providing honest, open, two-way communication. Implements or directs the implementation of programs that meet corporate goals and objectives. Foster a culture of teamwork, professionalism, and continuous improvement among team members.

Guest/ColleagueExperience: Ensure that all visitors/colleagues receive personalized and exceptional service throughout their stay in all workplaces. Monitor colleague feedback and reviews, promptly addressing any concerns and implementing measures to enhance colleague satisfaction. Lead by example in maintaining high standards of professionalism, attention to detail, and customer service.

FinancialManagement: Prepares short and long-range strategic plans, priorities, objectives, and the annual budgets. Responsible for meeting the financial goals and expense management for assigned areas. Possess advanced financial skills and knowledge to review the complex financial reports prepared by others and to make recommendations to executives that impact the line of business. Effectively understands and oversees financial accounting and reporting, identifying mid-year trends and reforecasting as indicated. Has account wide KPI accountability and leadership to foster successful outcomes.

StaffDevelopment and Training: Support the recruitment, selection, and onboarding of key managerial positions and oversee the talent acquisition process. Provides for the effective recruitment, selection, performance management, development, and retention of high calibre management staff to carry out the organization’s mission. Guides staff in strengthening their competencies. Implements a career development and succession plan, along with an effective retention program for key personnel, while creating a more diverse organization. Recognizes expertise and empowers peers and employees to build a dynamic team that is viewed by others as highly productive, capable and the best in the industry. Supports a healthy balance between work and lifestyle. Develop and implement training and development programs for all workplace teams to enhance skills, knowledge, and performance. Foster a positive work environment, promoting teamwork, motivation, and career growth opportunities.

Food &Beverage Management: Provides oversight and thoughtful management of all 3rd party Food & Beverage vendors partners where appropriate Be a collaborative partner for Food & Beverage vendors directly engaged by the customer Assurance of forward thinking and innovative partnerships to incorporate industry trends.

Facilities Management: Support facilities management functions, including maintenance, repairs, vendor management, and space planning. Ensure compliance with health and safety regulations, building codes, and industry standards. Collaborate with CBRE’s facilities management experts to implement best practices and ensure efficient building operations.

QualityAssurance and Compliance: Ensure compliance with all local, state regulations, as well as brand standards and company policies. Conduct regular inspections and audits to maintain high-quality standards throughout the workplaces. Collaborate with the Health & Safety team to implement corrective actions and ensure adherence to established standards

Client andStakeholder Management: Build and maintain strong relationships with clients and stakeholders, understanding their needs and ensuring their satisfaction. Proactively communicate with clients and stakeholders to address concerns, gather feedback, and identify opportunities for improvement. Collaborate with cross-functional teams to deliver exceptional service and exceed client expectations.

Meeting andEvents Planning: Oversee the planning and execution of internal meetings and events. Support in development of event programs that cater to the diverse needs and interests of colleagues in their workplace. Incorporate interactive activities, team-building exercises, and workshops to encourage colleagues participation and engagement.

Experienceand Qualifications A minimum of ten (10+) years of experience in a leadership role within the hospitality industry or corporate real estate environment preferably as a General Manager or Area General Manager of luxury branded hotel properties or high-end corporate environments with a strong focus on strong guest services / visitor experience / facilities management, and event management Excellent leadership abilities, with a focus on coaching, mentoring, and developing teams. Exceptional interpersonal and communication skills, with the ability to interact effectively with guests, employees, and stakeholders at all levels. Strong understanding of luxury hospitality trends, guest expectations, and market dynamics. Ability to thrive in a fast-paced and high-pressure environment while maintaining composure and professionalism.

Why CBRE

When you join CBRE, you become part of the global leader incommercial real estate services and investment that helps businesses and peoplethrive. We are dynamic problem solvers and forward-thinking professionals whocreate significant impact. Our collaborative culture is built on our sharedvalues — respect, integrity, service and excellence — and we value the diverseperspectives, backgrounds and skillsets of our people. At CBRE, you have theopportunity to chart your own course and realize your potential. We welcome allapplicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate'sunique experience, skills and aspirations.

About facilities & operations roles for ex-police

Operations, facilities and site management roles. Running a shift, a custody suite or an operational unit is people-and-process management employers can use from day one.