Graduate Trainee Investigation Officer - 1 English Language / 1 Welsh Language

About this role

To apply

Read the the Recruitment Pack and Job Description all applications must be submitted online.

Please visit our website (www.ombudsman.wales) to access the recruitment pack and note that completing our own application is the only method to apply for this opportunity.

Please submit your Application Form & Equal Opportunities Monitoring Form by email to: recruitment@ombudsman.wales by 12 noon 29 July 2026. We reserve the right to close this vacancy early should sufficient applications be received.

Are you a recent Graduate in Law, Public Administration or similar subject area, or have you completed your studies this year? If your answer to these questions is “yes” and you have an interest in public services in Wales and ensuring that where services fall short, there is recourse through an independent complaints system, then this role may be for you.

The Public Services Ombudsman for Wales is looking to recruit two Graduate Trainee Investigation Officers to undertake a dedicated three year development programme which leads to becoming an Investigation Officer.

Investigation Officers investigate complaints from members of the public about unfair treatment or poor service through some failure on the part of devolved public bodies in Wales. The Ombudsman also investigates complaints made about Councillors within local authorities in Wales who may have breached their council’s statutory Code of Conduct. As an Investigation Officer, you will focus on the most serious cases and manage a caseload of varying complexity, across a multitude of areas, delivering a good customer experience, you will:

• Analyse detailed information to get to and understand the heart of the complaint
• Identify and promptly obtain evidence
• Reach evidence based decisions and present these decisions in cogent written reports
• Effectively engage with the complainant throughout the investigation
• Resolve cases through constructive engagement
• Working autonomously and using delegated authority to take decision on behalf of the Ombudsman

There is a full description and additional information available on the “Join Us” page of our website.

What we are looking for

• A recent Graduate or graduating this year in Law, Public Administration or similar subject area
• Excellent communication skills, both verbal and written
• Ability and motivation to complete a four year development programme
• Someone with a desire to become an Investigation Officer
• For the Welsh role, ability to conduct work in Welsh (written/orgal)

What’s in it for you

• An opportunity to develop the skills of an Investigation Officer with a guaranteed IO role at the end of the 4 year programme
• Structured training programme to stretch your skills and abilities
• An opportunity to work with a fantastic team to make a real difference, providing justice and leading to improvements
• Variety of work
• Competitive progressive salary
• Annual leave allowance of 32 days and bank holidays on top
• Other benefits include; Civil Service Pension, Flexi time scheme, discounted gym membership, discounted purchase schemes
• Excellent on site facilities when working on site and equipment for home working

I wneud cais

Darllenwch y Pecyn Recriwtio a’r Disgrifiad Swydd.

Ewch i’n gwefan (www.ombudsman.cymru) i gael mynediad at y pecyn recriwtio, a nodwch mai llenwi ein cais ni yw’r unig ffordd o wneud cais am y cyfle hwn.

Cyflwynwch eich Ffurflen Gais a’ch Ffurflen Monitro Cyfle Cyfartal drwy anfon ebost at: recruitment@ombudsman.wales erbyn 12yh 29 Gorffennaf 2026. Cofiwch fod gennym yr hawl i gau’r cyfle hwn yn gynnar os daw digon o geisiadau i law.

Ydych chi wedi graddio’n ddiweddar yn y Gyfraith, Gweinyddiaeth Gyhoeddus neu faes pwnc tebyg, neu a ydych chi wedi cwblhau eich astudiaethau eleni? Os mai “ydw” yw eich ateb i’r cwestiynau hyn a bod gennych ddiddordeb mewn gwasanaethau cyhoeddus yng Nghymru a sicrhau, pan fydd gwasanaethau’n methu, bod modd troi at system gwyno annibynnol, fe allai’r swydd hon fod yn addas i chi.

Mae Ombwdsmon Gwasanaethau Cyhoeddus Cymru yn awyddus i recriwtio dau Swyddog Ymchwilio Greddedig dan Hyfforddiant i ymgymryd â rhaglen ddatblygu bwrpasol dros pedair blynedd sy’n arwain at fod yn Swyddog Ymchwilio.

Mae Swyddogion Ymchwilio yn ymchwilio i gwynion oddi wrth aelodau’r cyhoedd am driniaeth annheg neu wasanaeth gwael oherwydd diffyg o ryw fath ar ran cyrff cyhoeddus datganoledig yng Nghymru. Bydd yr Ombwdsmon hefyd yn ymchwilio i gwynion bod Cynghorwyr mewn awdurdodau lleol yng Nghymru o bosib wedi torri Cod Ymddygiad statudol eu cyngor. Fel Swyddog Ymchwilio, byddwch yn canolbwyntio ar yr achosion mwyaf difrifol ac yn rheoli llwyth achosion sy’n amrywio o ran cymhlethdod, ar draws nifer o feysydd, gan ddarparu profiad da i gwsmeriaid. Byddwch yn:

• Dadansoddi gwybodaeth fanwl er mwyn cyrraedd a deall craidd y gŵyn
• Canfod a chael tystiolaeth yn brydlon
• Gwneud penderfyniadau ar sail tystiolaeth, a chyflwyno’r penderfyniadau hyn mewn adroddiadau ysgrifenedig grymus
• Ymgysylltu’n effeithiol â’r achwynydd drwy gydol yr ymchwiliad
• Datrys achosion drwy ymgysylltu’n adeiladol
• Gweithio’n annibynnol a defnyddio awdurdod dirprwyedig i wneud penderfyniadau ar ran yr Ombwdsmon

Mae disgrifiad llawn a gwybodaeth ychwanegol ar gael ar y dudalen “Ymunwch â Ni” ar ein gwefan.

Am beth rydym ni’n chwilio

• Rhywun sydd wedi graddio’n ddiweddar neu a fydd yn graddio eleni yn y Gyfraith, Gweinyddiaeth Gyhoeddus neu faes pwnc tebyg
• Sgiliau cyfathrebu rhagorol, ar lafar ac ar bapur
• Gallu a chymhelliant i gwblhau rhaglen ddatblygu dros pedair blynedd
• Rhywun sydd ag awydd i ddatblygu i fod yn Swyddog Ymchwilio
• Ar gyfer y rôl yn y Gymraeg, y gallu i wneud gwaith yn y Gymraeg (ysgrifenedig/llafar)

Beth yw’r manteision i chi

• Cyfle i ddatblygu sgiliau Swyddog Ymchwilio gyda swydd sicr fel Swyddog Ymchwilio ar ddiwedd y rhaglen pedair blynedd
• Rhaglen hyfforddi strwythuredig i ymestyn eich sgiliau a’ch galluoedd
• Cyfle i weithio gyda thîm gwych i wneud gwahaniaeth go iawn, gan ddarparu cyfiawnder ac arwain at welliannau
• Amrywiaeth o waith
• Cyflog cystadleuol sy’n cynyddu
• Lwfans gwyliau blynyddol o 32 o ddiwrnodau a gwyliau banc ar ben hynny
• Mae’r manteision eraill yn cynnwys; Pensiwn y Gwasanaeth Sifil, cynllun oriau hyblyg, aelodaeth ratach o gampfa, cynlluniau prynu am bris gostyngol
• Cyfleusterau rhagorol ar y safle pan fyddwch yn gweithio ar y safle, a chyfarpar ar gyfer gweithio gartref

Pay: From £29,196.00 per year

Benefits

• Casual dress
• Company pension
• Enhanced maternity leave
• Flexitime
• Free flu jabs
• Free parking
• On-site parking
• Sick pay
• Work from home

Work Location: Hybrid remote in Pencoed CF35 5LJ

About investigation roles for ex-police

Investigator roles across corporate, insurance, financial and public-sector settings. Interviewing (PEACE), evidence handling, disclosure and case-file discipline are exactly what these employers struggle to hire.